Hilti Store Leader Belfast OTE c. £38k

Description

• Implementing marketing campaigns with support from the marketing and branding teams
• Individual customer service and consultation, including hands-on demonstrations of all the products and services within our range
• Execution and coordination of all processes, e.g. order entry, incoming goods, acceptance of repairs, inventory and cash management
• Developing existing customer relationships by ensuring you are in regular contact with them by phone

Requirements

• Previous retail (Team Lead or Supervisory level) or customer service experience is preferred
• Strong operational and sales skills
• You’ll be confident navigating digital tools including SAP, Microsoft Office, and Hilti’s proprietary systems to manage orders, repairs, and customer interactions
• Establishing new relationships, using your excellent social and customer service skills
• If you haven't worked in this type of role before, we'd prefer you to have a strong technical background where you are used to using tools and comfortable being hands-on with products
• Full working rights in Northern Ireland

Benefits

• Genuine career advancement (more than 80% of all leadership roles are filled internally)
• Unusually within retail, the store is only open Monday to Friday , allowing you the chance to develop further in your retail career without the need to work weekends.
• 6% employer pension contributions
• Access Hilti’s Benefits Box—our reward platform offering cycle-to-work schemes, lifestyle discounts, and cashback options.
• Private Health Insurance and Employee Assistance Programme
• 25 days holidays (not including bank holidays), ½ day Fridays on Bank Holiday Weekends , Day off on the Month of your birthday, a scheme to purchase 10 additional days
• Paid leave to work on charitable projects

Training + Development

Interview process

Visa Sponsorship

Security clearance