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Property Services Team Leader
Riverside
Lead and manage operations support team for repairs, services, compliance and projects.
1d ago
£40,557 - £40,557
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Camden, England, United Kingdom
Hybrid
Company Size
2,000 Employees
Service Specialisms
Supported housing
Retirement housing
Extra care housing
Substance misuse and rehabilitation
Young people and families support
Veterans services
Community services
Floating support services
Sector Specialisms
Business Services
Consumer Brands
Education & Training
Franchisors
Healthcare
Software & IT
Specialty Manufacturing & Distribution
Role
What you would be doing
stakeholder engagement
service management
compliance data
performance monitoring
reporting
team leadership
- Act as an ambassador for the service, actively building positive working relationships with key internal and external stakeholders.
- Management of gas servicing, communal heating servicing, M&E PPM, EICRs and similar and the management of associated compliance data, certificates and legal packs,
- Support Senior Managers to monitor and manage DLO and third party contractor performance to achieve agreed service levels and KPIs.
- Set targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business. Take corrective action where targets are under threat.
- Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
- Provide leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibilities.
- Effective line management of one of the administrative teams. You will lead, manage, motivate, engage and support the team to deliver a customer focused service.
- The timely production of management reports to support service delivery and meet business requirements.
What you bring
ict systems
advanced it
job management
repair maintenance
housing sector
line management
- Excellent communication skills, both written and verbal.
- Outline knowledge of Repair & Maintenance methodologies.
- Experience working in the housing/property sector.
- Understanding and adherence to Financial and Procurement procedures
- Excellent organisational skills.
- Knowledge of job ordering / information systems.
- Good time management, planning & organisational skills.
- Experience in the use of ICT systems including mobile working, job management and performance systems.
- Able to work alone or as part of team, demonstrates company values e.g. customer first.
- Previous line management experience.
- Proven track record of problem solving, identifying and resolving issues promptly.
- Experience of working in a pressurised environment, dealing with challenging situations.
- Advanced IT skills and literacy.
- Strong customer experience ethos.
- Experience of partnership working.
- Experience of scheduling the multi-disciplinary delivery of a large repairs service using an ICT job appointing tool.
- Competitive pay & generous pension
- Flexible working options available
- Social housing experience.
- Investment in your learning, personal development and technology
- 28 days holidays plus bank holidays
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
- Specializes in social care, working to improve the lives of vulnerable people through tailored services.
- Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
- Offers a range of services like homelessness prevention, mental health support, and youth services.
- Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
- Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
- Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
- A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
- We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
- We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
- We believe in collaboration, working together to achieve our vision and deliver the best possible service.
- We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
- We are passionate about making a difference and delivering quality services to our communities.
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
- Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
- Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
- Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
- Already reduced carbon emissions for residents.
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
- Committed to fostering an inclusive culture where everyone feels they belong.
- Set measurable targets to increase the representation of women in leadership roles.
- Strive to ensure a diverse workforce through recruitment practices and employee development programs.
- Track and report on gender pay gap and aim to reduce it over time through focused strategies.
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