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Account Manager
Walker-Miller Energy Services
Manages utility client relationships to increase participation in energy efficiency programs.
3d ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Ypsilanti, MI
Hybrid
Company Size
200 Employees
Service Specialisms
Energy efficiency program implementation
Advanced energy products & services
Equitable mobility consulting & installation
Medium and high voltage equipment sales
Workforce development & training
DOE Home Energy Score Partner
Sector Specialisms
Residential
Commercial
Energy
Utilities
Water
Buildings
Community Services
Role
What you would be doing
risk identification
site walk-through
outreach marketing
application gathering
reporting
process improvement
- Properly identify risks associated with project completion
- Interview with site operating personnel and complete a walk-through assessment
- Ensure that established daily performance goals are met through various outreach activities and event participation
- Provide accountability for clear and timely communication of project progress to internal and external stakeholders.
- Ensure that successful outreach and program marketing is delivered to achieve program participation goals as well as weekly and annual key performance indicators (KPIs)
- Identify eligible participants and conduct initial interview to gauge interest in the program
- Gather application information from the customer/contractors to prepare applications
- Assist with establishing contactors to generate leads through daily outreach efforts
- Complete relevant reporting as needed
- Assist with developing outreach strategies to generate increased program participation
- Provide support to Program Managers, Energy Engineers, and Quality Assurance
- Assist with communication messaging strategies for overall program to realize customer satisfaction enhancements
- Advise internal teams on any relevant program concerns and recommend changes to current procedures based on field interactions and participant feedback
What you bring
hvac
renewable energy
salesforce
ashrae beap
building science
bilingual
- Ability to provide creative and flexible solutions to potential customers by identifying relevant risks
- HVAC, lighting, controls, / renewable energy
- Personal protective equipment including a hard hat, safety glasses and proper footwear must be worn when required by the job site
- Advanced proficiency in MS Office suite (Excel, Word, PowerPoint), and Salesforce
- ASHRAE BEAP – Building Energy Assessment Professional Certification - Preferred
- Strong data entry skills in entering information in tracking systems/databases
- Noise level is typically moderate
- Some college or equivalent experience
- Ability to work independently, take initiative, and handle a variety of activities concurrently
- May occasionally be exposed to wet and/or humid conditions; extreme cold; extreme heat; and vibration. In these circumstances, the employee will be required to comply with the prevailing safety training in place according to the individual customer requirements
- The employee is frequently required to stand, walk, kneel, crouch, and/or crawl
- Effective oral, written, and interpersonal skills
- Proven successful track record in motivated sales and outreach efforts
- Reliable transportation
- Bilingual in English and Spanish(preferred)
- Exemplary communication and presentation skills
- Ability to prioritize activities and meet established goals and deadlines
- 2-3 years’ experience in customer service, sales, and/or field work.
- 1-2 years sales experience in Building Performance or equivalent (preferred)
- BPI BA - Building Science Principles or Multifamily Building Analyst - Preferred
- Building science & design
- Attention to detail
- Must be able to relate to and communicate effectively with varied socio-economic multiethnic individuals and/or groups
- Experience in one or more of the following fields (preferred):
- Valid driver’s license
- Willingness to travel up to 75% of the time throughout Michigan
- Outstanding analytical and organizational skills with a high degree of intellectual curiosity
- Work well independently or in a team environment
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
2000
Year Founded
The company was established in the year 2000 by Carla Walker-Miller.
12M Revenue
Annual Revenue
The company achieved over $12 million in annual revenue before 2008.
200+ Employees
Employee Count
The company employs over 200 individuals as of the current status.
$18/hour
Minimum Wage
The company offers a $18 per hour minimum wage with a goal to reach $20+.
- Evolved from sourcing electrical equipment to delivering full‑scale energy audits, installations, and waste‑reduction programs for utilities, municipalities, homes, and businesses.
- Operates across multiple states under implementation contracts with major utilities like DTE Energy and Ameren Illinois, focusing on reducing energy burdens in underserved communities.
- Headquartered in Detroit, its 31,000 sq ft ‘Emerald Corner’ facility features EV charging stations and is being renovated into one of under 500 Verified Zero‑Net‑Energy commercial buildings in the U.S.
- Certified as a B Corp in 2022 and ISO 27001 & SOC II Type II in 2022, reflecting its commitment to rigorous operational and environmental standards.
- Typical projects include whole‑home weatherization, medium‑ and high‑voltage equipment sourcing, EV‑ready infrastructure, call‑center outreach, and workforce training.
- A narrative of transformation: from a single‑member start‑up to a champion of equitable clean‑energy services, embedding social impact in every technical solution.
- Boldly Go
- Humble Confidence
- Inclusive Stewardship
- Value Reputation
- Extraordinary Experience
- Create: Local jobs in the communities we serve
- Drive: Diverse spend – equitable economic development
- Deliver: Extraordinary experiences
2 MW Solar Array
Solar Energy Project
Collaborated with local city to install a large-scale solar array, transforming a neighborhood and advancing clean energy adoption.
- Certified B Corporation since 2000—demonstrates commitment to social and environmental responsibility
- Focus on energy waste reduction programs that help utilities meet mandated energy-savings goals
- Experience-driven philosophy viewing energy efficiency as economic development—saving energy and money for families/businesses
- Deep competency engaging marginalized communities to decrease energy burdens, create jobs and drive clean energy adoption
- No public net-zero target date disclosed
- Owned by a woman and African American
- Aggressively recruits and develops talent from historically underrepresented groups
- Certified B Corporation that integrates DEI into energy programs
- One of the most diverse teams in the industry
- Committed to hiring veterans
- Provides career advancement and upskilling programs
- Encourages candidates from all backgrounds with anonymous demographic data collection to reduce bias
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