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Service Resource Coordinator
Trane Technologies
Coordinate service resources, schedule personnel/materials, and ensure customer satisfaction.
7d ago
$45,000 - $53,000
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Greenville, SC
Field
Company Size
41,000 Employees
Service Specialisms
Energy Efficiency
Sustainability
HVAC Systems
Building Automation
Climate Solutions
Engineering
Design
Consulting
Sector Specialisms
K-12 Education
Higher Education
State & Local Government
Energy Supply Services
Renewable Energy and Power Solutions
Energy Contracting
Commercial
Residential
Role
What you would be doing
customer service
operations coordination
scheduling
work orders
dispatch
team assignment
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
- Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.
- Coordinates service resources, dispatches and assigns team members to project.
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
What you bring
hvac
organized
microsoft office
customer service
detail oriented
degree
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
- Must be organized with the ability to multi-task and prioritize daily interruptions.
- Knowledge of Word, Excel, Outlook, and Windows.
- Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
- Strong attention to detail and enjoy working in fast paced environment.
- Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
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Interview process
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Visa SponsorshipInformation not given or found
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Company
Overview
2008 Founded
Year Established
The company was established in 2008, marking the beginning of its journey in delivering innovative climate solutions.
- Delivers cutting-edge climate solutions.
- Global leader in creating sustainable, energy-efficient HVAC systems and services.
- Offers a wide range of products, including air conditioning, heating, and ventilation systems.
- Works with clients across residential, commercial, and industrial sectors to reduce energy consumption.
- Specializes in advanced technologies for decarbonizing building systems and improving energy efficiency.
- Typical projects include large-scale HVAC installations in commercial and industrial buildings.
- Notable for integrating digital technology into traditional HVAC systems for smarter building solutions.
- Customer First
- Integrity
- Innovation
- Sustainability
- Teamwork
- Excellence
Net-zero by 2050
Long-term climate commitment
Committed to achieving net-zero carbon emissions by mid-century, aligning with global climate goals.
50% emission reduction
Ambitious emissions target
Aiming to cut greenhouse gas emissions in operations by half by 2030, showcasing strong climate action.
Carbon-neutral by 2030
Global operational commitment
Plans to achieve carbon neutrality across global operations by 2030, reflecting a bold sustainability pledge.
- Leveraging technology to deliver sustainable solutions
- Focused on creating energy-efficient products and solutions for customers
40% women
Leadership Diversity
Targeting 40% women representation in leadership roles by 2030.
By 2030
Gender Parity Target
Aiming for gender parity in leadership roles globally.
- Focus on hiring diverse talent through global recruitment strategies
- Promoting diverse leadership teams across business functions
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