Customer Loyalty Specialist (Logan, UT)

Description

• Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
• Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
• Deescalate customers and find resolutions for complex issues
• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.

Requirements

• Verbal and written communication skills
• De-escalation skills
• Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
• Well-versed in smart home technology and the products that we offer
• Strategic minded, Self-Motivated, and consistently excellent
• Sales and communication skills (or a desire to learn these skills)
• Must be able to reliably commute to our Logan, UT office
• Must be at least 18 years old
• Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance