Tech Specialist 1 - Tysons, VA (Hybrid)

Description

• Provide Tier 1–2 technical support for ESS platforms, including access control, video management, intrusion detection, and related hardware.
• Troubleshoot badge access failures, door controller errors, camera outages, VMS connectivity problems, and credential provisioning.
• Monitor system health dashboards and alerts, escalating failures or performance issues.
• Assist with user account creation, badge activation, permission changes, and access level assignments.
• Support field technicians with remote diagnostics, log reviews, and configuration assistance.
• Document support activities, resolutions, and system changes in the ticketing system.
• Coordinate with security operations, facilities, and IT teams to ensure system uptime and incident response.
• Perform routine system maintenance, firmware updates, and configuration backups.
• Contribute to SOPs, troubleshooting guides, and training materials.

Requirements

We are seeking a detail‑oriented Helpdesk Technician with hands‑on experience supporting Electronic Security Systems (ESS), including access control, video management, and related security infrastructure. The role provides Tier 1‑2 support to end users and field technicians, ensuring security systems remain reliable, functional, and properly maintained.

• Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms.
• Minimum six years experience in helpdesk, technical support, or security systems support.
• Working knowledge of access control systems such as LenelS2, Genetec, AMAG, Brivo, or HID.
• Experience with video management systems including Milestone, Avigilon, Genetec Security Center, or ExacqVision.
• Understanding of basic networking concepts like IP addressing, PoE, switches, and VLANs.
• Ability to diagnose hardware and software issues across ESS components.
• Strong communication skills and a customer‑focused mindset.
• Ability to manage multiple tickets and prioritize effectively.
• Eligibility to obtain Public Trust level clearance.
• High School Diploma with six or more years of relevant experience, or Associate’s degree with four or more years of experience in EPMS, BMS, industrial instrumentation, or SCADA systems.
• Reliable attendance at customer sites during required work hours.
• Familiarity with preferred technologies such as Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, OSI, Wonderware, and instrumentation calibrator/simulator.
• Preferred certifications include CCST and Security+.
• Ability to work extended periods at a computer screen, sit, reach, and use finger dexterity for equipment manipulation.
• Capability to listen, understand, and communicate spoken and written information effectively.
• Skill in applying general rules to specific problems and comprehending speech.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance