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Credit and Collections Specialist
Willscot
Managing accounts receivable tied to mergers and acquisitions and new customer onboarding, ensuring a smooth transition for newly acquired or onboarded customers by confirming accurate billing, resolving payment barriers, and supporting a best-in-class post-invoicing experience.
17d ago
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Scottsdale, AZ
Office Full-Time
Company Size
4,500 Employees
Service Specialisms
Modular Building Solutions
Portable Storage Solutions
Project Management
Construction Services
Turnkey Solutions
Fleet Management
Site Services
Temporary Space Solutions
Sector Specialisms
Construction & Builders
Energy & Industrial
Retail & Distribution
Manufacturing
Education & Government
Healthcare & Entertainment
Role
What you would be doing
payment barriers
customer outreach
account integration
payment arrangements
process improvement
documentation
- Provide insights and feedback to improve onboarding processes and reduce future A/R issues.
- Conduct skip tracing when contact with a customer has been lost.
- Identify and resolve barriers to payment, including incorrect contacts, missing purchase orders, tax documentation, or system setup errors.
- Manage a portfolio of commercial A/R tied to M&A activity, working to resolve legacy account discrepancies and ensure seamless integration.
- Place and receive customer calls related to past-due balances while providing exceptional service and professional resolution.
- Assist with unapplied cash efforts by identifying unmatched payments and working with internal teams to resolve.
- Negotiate and document payment arrangements or settlements when needed, while maintaining a positive customer relationship.
- Partner with Sales, Billing, Customer Success, and Integration teams to ensure smooth transitions and alignment on expectations.
- Proactively reach out following the first invoice to confirm receipt, contacts, and payment timelines.
- Serve as the primary point of contact for customers post-acquisition or onboarding to validate account setup and billing accuracy.
- Timely resolution of payment barriers post-onboarding or acquisition.
- Maintain thorough documentation of customer communications, issue resolutions, and payment commitments in internal platforms (e.g., GetPaid, Salesforce).
- Escalate unresolved or high-risk accounts with clear documentation and recommendations.
What you bring
collections
getpaid
salesforce
sap
college degree
a/r
- Background in cross-functional collaboration across Sales, Finance, and Customer Success.
- Strong understanding of billing, onboarding, and the contract-to-cash lifecycle.
- 2+ years of experience in commercial collections or B2B A/R.
- Clear and accurate account documentation and communication trails.
- Proficiency with Microsoft Office Suite and experience using systems such as GetPaid, Salesforce, SAP, or similar ERP/AR platforms.
- Experience supporting A/R tied to mergers and acquisitions or large-scale customer transitions.
- Organized, self-motivated, and capable of managing a high-volume portfolio.
- Strong customer relationships and reduced time-to-payment for new and integrated accounts.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Working knowledge of collections workflows in GetPaid or similar systems.
- College degree or equivalent professional experience.
- Familiarity with onboarding processes and customer account setup.
- Improved onboarding and billing practices through continuous feedback and collaboration.
- Ability to influence resolution and foster strong working relationships.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- clear and accurate account documentation and communication trails.
- potential background checks not explicitly mentioned in the job description but standard hiring practice for many companies.
People also searched
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Company
Overview
Founded 1944
Year Established
Pioneered the concept of modular office spaces.
2020 Merger
Became Industry Leader
Merged with Mobile Mini, establishing a dominant presence in temporary space solutions.
$2.4B Revenue
Annual Revenue
Generated significant revenue through innovative turnkey site solutions.
260+ Locations
Branch Network
Operates across North America, maintaining a vast network of drop lots.
- Pioneered the use of modular office spaces.
- Rebranded in 2024 with the tagline 'Right From the Start'.
- Offers solutions such as construction site offices, temporary classrooms, event spaces, and mobile healthcare clinics.
- Specializes in providing modular offices, classrooms, blast-resistant modules, and climate-controlled storage units.
- Dedication to Health and Safety
- Commitment to Inclusion and Diversity
- Drive to Be Excellent
- Trustworthiness and Reliability
- Devotion to Our Customers
- Focus on Our Community
7x refurbished
Modular Units Refurbished
Modular units are refurbished up to 7 times over 20 years, significantly extending their lifecycle.
400+ vehicles
Decommissioned Diesel Vehicles
Over 400 diesel vehicles were decommissioned in 2023 as part of efforts to reduce greenhouse gas emissions.
20% GHG reduction
CNG Truck Emissions
Piloting compressed natural gas (CNG) trucks that reduce greenhouse gas emissions by approximately 20% compared to diesel alternatives.
100M sq ft
Reusable Units Leased
Leasing over 100 million square feet (~2,000 football fields) of reusable units, minimizing waste and promoting circularity.
- Improve energy efficiency of products through innovation and customer collaboration in energy-efficiency reporting
- Minimize waste sent to landfills via reuse, recycling, waste characterization studies, reducing packaging and single-use products
- Board-directed ESG strategy since 2020 focused on environmental responsibility and set for inaugural Corporate Responsibility Report in 2024
- Greenhouse gas and waste tracking baseline established in 2022; piloting alternative fuel vehicles, replacing older vehicles with efficient or electric alternatives
Since 2022
ESG Strategy Implementation
The company has formally integrated inclusion and diversity as a key aspect of its ESG strategy since 2022.
3.3★ Rating
Glassdoor D&I Rating
The company holds a 3.3-star rating for Diversity & Inclusion on Glassdoor, based on 346 ratings.
- Inclusiveness Resource Teams: Women of WillScot (WOW), BOLD (Black Organization for Leadership & Direction), Veterans United, Hispanos, PRISM
- Ongoing oversight and dedicated roles for DEI, with training on respectful communication, bystander intervention, whistleblower protection
- No gender representation percentages publicly disclosed, but structured focus on improving inclusion and diversity across all levels as part of ESG pillars
Articles
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