Cable Technical Support - Remote
Akima
Lead senior telecom installer/repairer for USCIS cabling infrastructure.
15 days ago ago
$37 - $37
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
South Burlington, VT
Onsite
Company Size
1,500 Employees
Service Specialisms
Engineering
Construction
Project Management
Technical Services
Consulting
Operations & Maintenance
Logistics
IT Services
Sector Specialisms
Facilities & Ground Logistics
Information Technology
Aerospace Solutions
Protective Services
Systems Engineering
Mission Support
Government Security Operations
Detention Management Operations
Role
What you would be doing
cable installation
connectivity troubleshooting
preventive maintenance
inventory management
standards compliance
site surveys
- Maintain accurate inventory and status of cabling materials, tools, and equipment.
- Respond to service requests, incident tickets, and maintenance tasks promptly, ensuring minimal impact to operations.
- Lead and perform installation, termination, testing, and certification of copper and fiber optic cabling systems, including racks, patch panels, jacks, and conduits.
- Troubleshoot and resolve complex connectivity issues, including signal loss, noise, grounding, and cross-talk problems.
- Support project documentation, change management, and configuration control in accordance with USCIS processes.
- Ensure all cabling and installations adhere to federal, DHS, and USCIS standards (TIA/EIA, NEC, and local building codes).
- Supervise and mentor junior installers and technicians; ensure quality control and adherence to safety and installation standards.
- Coordinate with network engineers, facility management, and contractors during installations, upgrades, and relocations.
- Conduct site surveys and provide detailed documentation (as-built drawings, labeling, and test results).
- Perform preventative maintenance and diagnostics on voice/data cabling and related hardware.
- Install, maintain, and repair telecommunications equipment and systems such as routers, switches, VoIP devices, and associated hardware.
- Provide recommendations for improvements to cabling infrastructure and system performance.
What you bring
bicsi
7+ years
senior level
fiber splicing
otdr testing
uscis clearance
- Ability to obtain and maintain DHS/USCIS suitability or clearance.
- Senior Level / SME: Expected to operate independently and lead multiple site teams or projects.
- Must comply with all USCIS/DHS safety, security, and operational protocols.
- Strong ability to read and interpret blueprints, wiring diagrams, and site plans.
- High school diploma or GED; technical certifications or post-secondary education preferred.
- Experience working in DHS, USCIS, or other federal government environments.
- 7+ years of experience in telecommunications installation and support, with at least 3 years in a senior or lead technician capacity.
- Strong communication and documentation skills; ability to work collaboratively in a team environment.
- Knowledge of power requirements, grounding, and bonding for telecommunications systems.
- Experience with installation tools, fiber fusion splicing, OTDR testing, cable analyzers, and labeling systems.
- Familiarity with voice, data, and video network connectivity and support.
- Knowledge of cable management in secure areas (SCIFs) or controlled access facilities.
- Understanding of network topology and IP-based communication systems.
- BICSI Certification (Technician, RCDD, or equivalent).
- Experience with VoIP, PBX, and network rack integration.
- Occasional travel to USCIS field offices or remote facilities may be required.
- U.S. Citizenship.
- Excellent troubleshooting and problem-solving skills.
- Physical capability to lift up to 50 lbs., climb ladders, and work in confined or elevated spaces.
- Extensive knowledge of structured cabling standards (TIA/EIA-568, 569, 606, and 607), copper and fiber terminations, and testing procedures.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a vision to support critical sectors, providing solutions across defense, intelligence, and civil sectors.
- Serves a broad spectrum of industries, including energy, infrastructure, and water resources.
- Delivered complex projects, such as large-scale infrastructure upgrades and energy management solutions.
- Projects often involve intricate logistical coordination, requiring a deep understanding of specialized markets.
- Approach is deeply collaborative, often working alongside government agencies and other key partners.
- Noteworthy projects include managing water resource systems and optimizing energy infrastructure for municipalities.
- Focus on operational excellence makes it a go-to partner for government and private sector organizations.
- Operate with honesty, transparency, and fairness.
- Foster teamwork and value the diverse perspectives of our people.
- Dedicated to delivering creative solutions and continuous improvement.
- Strive to exceed customer expectations in all that we do.
- Consistently deliver high-quality services and strive for continuous growth and development.
Net Zero by 2050
Long-term Sustainability Goal
Achieving Net Zero emissions by 2050 reflects a commitment to combating climate change and reducing the carbon footprint.
- Committed to reducing environmental impact and fostering sustainable practices across operations.
- Supports energy efficiency initiatives and implements waste reduction practices in operations.
- Encourages environmental responsibility and sustainable practices across the supply chain.
- Committed to fostering a diverse and inclusive workforce by ensuring equal opportunities for all employees.
- Values diverse perspectives and strives to create an inclusive workplace culture.
- Has set specific goals to increase diversity at all levels of the organization.
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