Collaborate with Product Managers, Business Analysts, and Project Specialists to define scope, timelines, and deliverables for projects and initiatives as they arise.
Plan and lead concurrent technology projects, including scheduling, site coordination, and vendor management, occasionally requiring after-hours oversight.
Foster strong relationships with IT, property management, and vendor partners to identify and implement technology improvements.
Ensure compliance with cybersecurity, physical access, data handling, and legal requirements.
Provide project communications and updates to property teams and IT leadership.
Manage day-to-day tenant internet and carrier operations, including telecom installation and troubleshooting.
Oversee incident monitoring, triage, investigation, and resolution of property technology issues by coordinating remediation efforts with internal teams and external vendors.
Oversee delivery, servicing, and support of property technology solutions, ensuring projects are completed on time and within budget.
Oversee vendor relationships, performance, and SLAs, ensuring service quality and contract compliance.
Support the development and implementation of IT policies, standards, and best practices in partnership with Product Managers.
Requirements
servicenow
bicsi
low-voltage
5+ years
vendor mgmt
problem solving
Excellent written, verbal, and listening skills.
Ability to navigate property operations and collaborate effectively with both technical and non-technical stakeholders.
High school diploma or GED required; BICSI certification is a plus.
Minimum 5 years of experience in IT operations, infrastructure support, or service delivery; experience with a real estate or property management company preferred.
Proven track record in managing field-based IT projects involving networking, telecom, and device deployments.
Strong vendor management experience, including contract oversight and field service coordination.
Experience leading teams and coordinating multiple projects in dynamic environments.
Proficiency with ServiceNow or similar platforms for issue tracking and project management.
Strong organizational and problem-solving skills, with consistent attention to detail and follow-through.
Knowledge of low-voltage cabling and building technology; familiarity with compliance standards preferred.
Strong budgeting and cost-tracking abilities.
Benefits
Wellness and mental health resources
Paid Parental Leave
Paid Volunteer Hours
Charitable donation matching
Career development programs
401(k) Company matching
Medical, Dental and Vision beginning day 1
401(k) Vests on Day 1
Annual Bonus: 20%
Pet insurance offering
Competitive compensation
Family planning assistance including IVF, surrogacy, and adoption options
Childcare Assistance
Generous paid time off (i.e., vacation, personal holidays, paid sick time)
Annual Base Salary Range: $115,000 - $150,000
Commuter benefits
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
A global real estate powerhouse with a diverse portfolio spanning commercial, residential, retail, and mixed-use properties.
With a rich history of acquisition and development, the company has built some of the world’s most iconic buildings and vibrant urban communities.
Expertise lies in envisioning, creating, and managing dynamic spaces that bring people and businesses together.
Operates across North America, Europe, and beyond, with a focus on delivering long-term value to stakeholders.
Notable projects include large-scale urban developments, integrated mixed-use spaces, and world-class shopping centers.
Operational approach blends innovative design, sustainability, and cutting-edge technology to meet evolving tenant and customer needs.
Known for adapting and growing in ever-changing markets, redefining the future of real estate development and management.
Culture + Values
Integrity in all we do
Respect for people and diversity
Accountability for our actions
Commitment to innovation and excellence
Focus on delivering results
Collaboration and teamwork
Empowerment of employees to make decisions
Environment + Sustainability
30% Reduction
Energy Consumption
Reduced energy use in key buildings by 30% over the past five years.
15% Water Cut
Water Usage
Achieved a 15% reduction in water usage over the last three years.
Targeting Net Zero carbon emissions by 2050
Commitment to green building certifications such as LEED and BREEAM
Development of energy-efficient buildings to reduce operational carbon footprint
Investing in renewable energy sources across the portfolio
Inclusion & Diversity
60%
Women in Management Roles
Reflects the current proportion of women in management positions across the organization.
50%
Target for Senior Leadership
Aims for a balanced representation of women in senior leadership roles by 2030.
Commitment to gender balance across all levels of the organization
Implemented mentorship programs to support women in leadership