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Lift Technical Support Technician
Stannah Group
Experienced lift industry professional to drive improvements in First Time Fix and Repeat Call performance across national maintenance portfolio.
17d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Reading Street, England, United Kingdom
Field
Company Size
1,000 Employees
Service Specialisms
Lift installation
Lift maintenance
Lift repair
Lift refurbishment
Lift modernisation
Removal and replacement of lifts
Stairlift sales
Stairlift servicing
Sector Specialisms
Infrastructure
Transport
Industrial
Buildings
Residential
Commercial
Role
What you would be doing
technical reporting
asset optimization
team coaching
operational improvement
data analysis
training development
- Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
- Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
- Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service
- Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
- Contribute to establishing a review and prioritisation process by analysing trends and customer data to create a focused improvement plan.
- Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
What you bring
coaching teams
technical leadership
goal setting
reporting
nvq level 3
travel
- Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
- Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
- Willingness to travel
- Success in providing technical analysis and support within the lift / engineering industry, with experience in managing and delivering technical training programs would be beneficial.
- Professional or technical qualifications required; Min NVQ Level 3 in Lift Engineering
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
- Enhanced maternity and paternity provision
- Long Service award scheme, with holiday benefit
- Company Funded LinkedIn Learning Account
- Holiday scheme to buy extra days’ annual leave
- Life Assurance Scheme
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Company Car allowance
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Pension Scheme. Matched contribution/salary sacrifice
- 25 days holiday, plus bank holidays
- Market Aligned Salary, paid on a monthly basis
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- might be conducted as part of the hiring process
Company
Overview
Since 1867
Year Established
The company has established a legacy of providing innovative lifting solutions with over 150 years of experience in the industry.
- Specializes in designing and manufacturing stairlifts, home lifts, and platform lifts for both residential and commercial applications.
- Engineering expertise and customer-focused service have built a reputation for reliability and trust in mobility solutions.
- Provides bespoke lifting solutions ranging from private home installations to commercial and public spaces.
- Products are recognized for their reliability, safety features, and ease of use, enhancing accessibility and mobility.
- Operates worldwide with a focus on exceptional customer support and continuous innovation in research and development.
- Respect for people and values.
- Commitment to excellence.
- Responsibility to act with integrity.
- Collaboration and teamwork.
- Customer focus, delivering solutions that make a difference.
2050 Target
Net-Zero Carbon Emissions
The company aims to achieve net-zero carbon emissions, focusing on long-term sustainability goals.
- Committed to reducing environmental impact and improving energy efficiency across operations.
- Focus on sustainable design and eco-friendly materials in product development.
- Introduced energy-efficient systems in manufacturing processes and facilities.
- Committed to creating a diverse and inclusive workforce.
- Aims for a gender-balanced workforce with initiatives to support equal opportunities.
- Monitors gender diversity and strives for fair representation across all levels.
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