HR Operations Manager

Description

• Educate managers and employees on injury reporting procedures and best practices to minimize risk and enhance workplace safety awareness
• Assess organizational training needs through surveys, performance data, and feedback from department heads
• Partner with subject matter experts to develop role-specific learning paths and upskill employees
• Analyze internal and external data to develop and maintain salary structures, pay grades, and compensation ranges
• Work with external vendors to maintain strong, ongoing relationships and ensure high-quality service.
• Facilitate resolution of interpersonal disputes through coaching, mediation, and conflict resolution techniques
• Work with leadership to set performance review timelines, templates, and guidelines.
• Maintains HRIS (Paycom and Lattice) and other HR-related technology platforms.
• Ensure smooth onboarding and offboarding processes.
• Assist in the development of compensation policies, procedures, and communication materials.
• Act as a point of contact for employee inquiries related to HR policies, benefits, and HR systems.
• Create training materials, presentations, and job aids tailored to various learning styles and roles
• Partner with department heads and leadership to drive HR initiatives and improve workforce productivity.
• Draft and deliver disciplinary actions and performance improvement plans in alignment with HR best practices and legal standards
• Assist in the annual compensation review process, including merit increases, bonus planning, and compensation modeling.
• Coordinate the annual workers’ compensation policy renewal process, including reviewing prior claim history, updating payroll data, and working with brokers to ensure adequate coverage and competitive rates
• Manages the deployment and administration of operational processes used to deliver HR programs and projects.
• Ensure accurate record-keeping and HR documentation in line with legal requirements.
• Maintain detailed documentation of employee relations cases to ensure compliance and support legal defense if necessary
• Participate in annual audits by preparing required documentation and supporting insurance carrier reviews
• Maintain accurate records of all claims, correspondence, and medical reports in accordance with confidentiality and legal standards
• Generate reports and analytics to assess performance trends and provide insights for leadership.
• Review and analyze workers’ comp data to identify trends, reduce incidents, and improve workplace safety initiatives
• Oversee and manage the daily operations of the HR department, ensuring alignment with company goals.
• Manage HR audits and ensure compliance with data privacy regulations.
• Collaborates with stakeholders to provide consultation, process design, and project management of HR program implementations and initiatives like compensation, benefits, performance management, or training.
• Facilitate in-person and virtual training sessions using interactive methods to maximize engagement and retention
• Administer and maintain the performance management platform (Lattice).
• Continuously evaluate and improve HR processes, leveraging technology and best practices.
• Provide guidance to managers and employees on employee relations issues, ensuring fair and consistent application of company policies and procedures
• Administer workers’ compensation claims with HR Generalist from initial report through resolution, ensuring compliance with state and federal regulations
• Conduct job evaluations and market pricing for new and existing roles to ensure competitive compensation.
• Manages the company’s performance review process, ensuring consistency and fairness.
• Monitor vendor performance and provide feedback to ensure consistent service delivery.
• Manage vendor contracts, including reviewing terms, renewals, and ensuring compliance with agreed-upon services.
• Develop, implement, and maintain HR policies and procedures to ensure compliance with federal, state, and local labor laws.
• Monitor legal and regulatory developments related to compensation (e.g., pay transparency, FLSA) and ensure compliance.
• Generate HR reports and analytics to support business decision-making.
• Train managers and employees on performance review best practices and system navigation.
• Utilize learning management systems (LMS) to schedule, assign, and monitor training programs
• Provide guidance to HR staff and ensure consistency in HR service delivery.
• Conduct thorough and confidential investigations into workplace concerns, including harassment, discrimination, and policy violations
• Partner with leadership to proactively address workplace conflict, fostering a positive and productive environment
• Track trends and provide data-driven insights to improve policies, reduce turnover, and enhance organizational culture
• Collaborate with legal counsel and senior HR leadership on complex or high-risk cases
• Continuously evaluate and improve the performance review process to align with company objectives and employee development goals.
• Conduct onboarding sessions to ensure new hires are equipped with the tools, knowledge, and resources to succeed
• Monitor open claims and collaborate with adjusters to facilitate timely return-to-work plans and case closures
• Serve as primary point of contact for injured employees, insurance carriers, and medical providers to coordinate care and claim documentation
• Design and deliver engaging training programs for employees and managers on topics such as compliance, leadership, and performance management

Requirements

• Strong understanding of industry trends and strategies.
• Experience with Paycom, Lattice, Power BI and other data management tools.
• Experience with creating and executing new HR programs.
• Minimum 8 years of progressive HR experience with strong focus on Performance Management and Compensation.
• Excellent problem-solving, analytical, and communication skills.
• Strong knowledge of HR laws, compliance, and best practices.
• Ability to work cross-functionally and manage multiple priorities effectively.

Benefits

• Competitive Compensation: Receive a salary that reflects your experience and expertise.
• Comprehensive medical, dental, and vision coverage.
• On-Site Gym Access: Stay fit and active with our fully equipped gym, featuring a trainer-led class schedule from Monday to Thursday.
• Work Hours: Monday to Thursday 8:30 am to 5:30 PM (flexibility may be extended). Remote work on Fridays.
• Pension plan and retirement match plan to help you secure your financial future.

Training + Development

Interview process

Visa Sponsorship

Security clearance