Leasing Agent

Description

• Assist in preparing, reviewing, and managing lease agreements, renewals, and other property-related documentation for tax credit and HUD tenants.
• Help maintain accurate records for the property’s occupancy, vacancy status, and lease terms.
• Order office supplies and ensure the office environment is organized, neat, and professional.
• Provide information to prospective tenants regarding the application process, eligibility requirements, and available units.
• Answer phone calls, respond to emails, and address inquiries from tenants and prospective residents about property policies, HUD or tax credit eligibility, and leasing procedures.
• Handle general office duties such as filing, data entry, photocopying, scanning, and organizing tenant documentation.
• Assist with scheduling tenant meetings, property tours, and other events or activities as needed.
• Coordinate tenant move-in and move-out procedures and update records accordingly.
• Track tenant income certifications and annual recertifications, ensuring accuracy and adherence to both HUD and tax credit program requirements.
• Interaction with tenants, prospective tenants, property management staff, and regulatory agencies.
• Assist with the preparation of documents and reports for HUD inspections, audits, and tax credit compliance checks.
• Assist with organizing and tracking tenant lease expirations, provide rent payments receipts, and other required documentation.
• Help manage tenant documentation to ensure timely submission of HUD forms (e.g., Form 50059) and tax credit documentation as required.
• Support the property manager team in preparing for Tax credit and HUD property audits and inspections.
• Perform other tasks as assigned by property management, including assisting in lease-ups, managing waiting lists, and other administrative functions.
• Process rent payments, maintain tenant account records, and track any changes in rent payments or subsidies.
• Maintain open communication with your property manager to ensure all tenant issues, requests, and concerns are addressed promptly.
• Coordinate maintenance requests, work orders, and ensure timely completion of maintenance tasks in coordination with the maintenance team.
• Assist in preparing reports related to property performance, tenant occupancy, compliance with HUD and tax credit guidelines, and other relevant metrics.
• Ensure tenant files are maintained accurately and consistently for both HUD and tax credit compliance, including income verifications, family composition forms, and eligibility documentation.
• Support property management in maintaining compliance with both Low-Income Housing Tax Credit (LIHTC) and HUD regulations, including income certifications, eligibility verifications, and annual recertifications.
• Assist tenants in completing forms, including applications, recertification documents, and other required paperwork for both tax credit and HUD programs.
• Communicate important notices, policy updates, or reminders to tenants in a clear, timely manner.
• Greet tenants, prospective tenants, and visitors with professionalism and courtesy.

Requirements

• Bilingual skills (English/Spanish) are a plus.
• Strong customer service skills and the ability to work well with diverse populations.
• Knowledge of Low-Income Housing Tax Credit (LIHTC) regulations, and HUD housing programs is highly preferred.
• Prior experience in office administration or property management, preferably in a tax credit or HUD environment.
• Compliance with Tax Credit and HUD Regulations:
• Ability to sit, stand, and move around the building for extended periods.
• Excellent communication skills, both written and verbal.
• Certified Occupancy Specialist Certification (COS) or Housing Choice Voucher Program HCCP (either one is a plus)
• Some light lifting (e.g., office supplies, files) may be required.
• Ability to maintain confidentiality and handle sensitive tenant information.
• Ability to work independently and as part of a team in a fast-paced environment.
• Regular contact with the general public and prospective residents.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
• High school diploma or equivalent (Associate or Bachelor’s degree in business, public administration, or a related field is a plus).

Benefits

• Office setting within a property management team managing both tax credit and HUD properties.

Training + Development

Interview process

Visa Sponsorship

Security clearance