Fulton Hogan
Construction and infrastructure services provider specializing in roads, transport, utilities, and more.
4 hours ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Palmerston North City, Manawatū-Whanganui, New Zealand
Onsite
Company Size
7,000 Employees
Service Specialisms
Sector Specialisms
Description
stakeholder liaison
performance data
issue resolution
engagement collateral
record keeping
customer reporting
We are seeking a Performance & Customer Manager to support the Contract Manager on a newly secured IDC contract with NZTA across the Manawatū and Whanganui regions. In this role you will act as the primary link between the contractor and the principal’s customer, providing timely information, handling stakeholder queries, and delivering content for engagement activities. You will also report operational feedback, attend key meetings, and keep thorough records of customer interactions.
- Serve as the main link between contractor and principal’s customer, providing timely information for communication and engagement plans
- Respond to stakeholder queries and supply content for engagement activities
- Report operational feedback, attend key meetings, and maintain thorough records of customer interactions and requests
- Manage and provide performance data for OPMs and KRAs, ensuring effective and timely stakeholder relationships
- Resolve operational issues, communicate disruptions with practical options and empathy
- Prepare communication and engagement collateral, attend workshops and meetings, and report stakeholder feedback to guide future strategies
- Maintain accurate records of performance, tracking customer requests, responses, and site‑specific engagement activities
- Liaise with landowners, stakeholders, and local authorities; assist with site visits; monitor public relations matters; contribute to reports and additional duties as required
Requirements
5+ years
stakeholder engagement
communication
problem‑solving
organisational
class 1 licence
All successful candidates must undergo a pre‑employment medical and drug screen. We celebrate diversity, offer equal employment opportunities, and invite passionate individuals to join our growing family.
- Minimum 5 years’ relevant experience in customer coordination, stakeholder engagement, or a related field
- Strong knowledge of departmental processes, contract requirements, and engagement activities
- Proven ability in effective communication, relationship‑building, and problem‑solving with customers, stakeholders, and landowners
- Excellent organisational skills with the ability to maintain accurate records and manage multiple engagements
- Confident in preparing communication materials and supporting site‑specific engagement activities
- Ability to attend and contribute to meetings, resolve operational issues, and respond to queries promptly
- Current class 1 driver’s licence
Benefits
Fulton Hogan offers a range of benefits that reflect our commitment to good work and good people. These include KiwiSaver contributions, fuel discounts, parental leave top‑up, family scholarships, ongoing training, retailer discounts, medical and life insurance, among others.
We genuinely care about the wellbeing of our people and provide the tools and opportunities they need to succeed and grow. Our supportive environment aims to foster career progression and a balanced work life.
- Flexible approach to miscellaneous duties and supporting a collaborative team environment
Training + Development
Interview process
Visa Sponsorship
Security clearance
- pre-employment medical and drug screening required for successful candidates.
Overview
1933
Year Founded
The establishment year marks the beginning of Fulton Hogan's legacy in construction and infrastructure services.
- The company specializes in a broad range of sectors including transport, water resources, and heavy civil engineering.
- Fulton Hogan's key services include road construction, maintenance, and utilities management, with projects across both urban and rural landscapes.
- Over the decades, the company has been involved in large-scale infrastructure projects like tunnels, bridges, and major highways.
- Notable for its technical expertise, Fulton Hogan also offers solutions in the water sector, providing essential services for municipalities and industries.
- Fulton Hogan's approach combines innovation, safety, and sustainability, ensuring they meet the demands of modern infrastructure needs.
Culture + Values
- We understand, listen and learn
- We respect our differences
- We take care of ourselves and others
- We treat others the way they expect to be treated
- We bring out the best in everything we do
- We do it once, we do it right
- We never give up
- We keep things simple
- We have fun
- We are one Fulton Hogan
- We take pride in everything we do
- We do what we say
- We challenge and improve
- We work together, win together and celebrate together
- We value and grow our people
- We do the right thing
- We are fair and trustworthy
- We are accountable
- The standard we walk past is the standard we set
- We are humbly smart
Environment + Sustainability
3 independently‑verified EPDs
Environmental Product Declarations
Achieved verification for asphalt (NSW & VIC) and quarry products (VIC) using ISO 14025 / EN 15804 standards.
2050 net carbon zero target
Carbon Neutrality Goal
Aiming to achieve net carbon zero by the year 2050.
25.89 kWp solar system
Solar Energy Generation
Operating a solar + battery system generating approximately 34,000 kWh annually.
- Developed proprietary asphalt mixes using high‑percentage recycled asphalt pavement (slag, glass, plastics), crumb rubber asphalt and spray‑seals
- Uses circular‑economy principles: waste utilisation, reuse, recycling and repurposing
- Ongoing roll‑out of additional EPDs across key Australian locations
Inclusion & Diversity
- Launched DEI strategic initiatives
- Set and tracked gender-diversity targets
- Reported gender statistics
- Implemented programs to improve inclusion outcomes