Content Collection Coordinator

As the Content Collection Coordinator you will be the critical link between our clients and the successful launch of their SightMap product. You will own the content collection process, ensuring that every piece of required information—from Property site map source files, Property Management System (PMS) Credentials to Floor Plan Artwork and Property Lifestyle Videos—is gathered, validated, and organized to Engrain's standards. You will influence client stakeholders to clear roadblocks and ensure timely delivery. Your success directly impacts the efficiency of our delivery and contributes to a best-in-class Onboarding experience for our customers.

• Serve as the primary client contact for all content requirements, proactively communicating about the assets needed for SightMap while working with our customers corporate and field contacts.
• Influence internal and client decision-makers to clear implementation issues and roadblocks related to content submission.
• Proactively identify and resolve potential content-related issues, ensuring smooth project execution and minimizing delays.
• Work with local recording offices or planning jurisdictions to obtain recorded architectural plans and files as a last resort options for clients unable to locate any usable or legible files.
• Create and maintain implementation schedules and timelines alongside our Onboarding Project Management team within Salesforce to ensure critical content collection milestones are met.
• Manage the submission and secure transfer of sensitive client information.
• Validate incoming content against the SightMap Content Checklist's requirements.

• Bachelor’s degree or equivalent experience.
• Exceptional content quality assurance and attention to detail, ensuring accuracy in required content collection and data.
• Experience or familiarity with the multifamily real estate nuances and terminology is a plus.
• Up to 10% travel possible.
• Expert workflow management and organizational skills, capable of efficiently managing multiple content collection projects and deadlines simultaneously.
• PMP or other related certification(s) obtained or in progress.
• Proven risk mitigation and analytical skills, with the ability to identify content discrepancies and develop effective, data-backed solutions.
• Strong consultative communication skills, both written and verbal, with the ability to convey complex information clearly and professionally to both technical and non-technical audiences.
• 3-5 years of experience working in software implementation, customer success, and/or project management.

• Salary Disclosure for Colorado: The anticipated annual salary range for this position is $65,000 - $80,000, with final compensation dependent on a variety of factors like experience, certifications and skill set.
• Up to 12 weeks of paid parental leave
• Various health, dental, and vision insurance plans to choose from
• Dog-friendly office
• Annual reimbursement for learning & growth opportunities through our Grow450 program
• 401k match up to 4 percent
• On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge
• Up to 18 days annually of PTO & 10 holidays per year