Bus Fleet Contracts Manager at Transport For London in London, England, United Kingdom | GBP60,000-65,000 | Kablio

Role

Description

stakeholder management

budget forecasting

fleet procedures

data analysis

reporting

commercial negotiation

Managing complex interaction and relationships between suppliers and internal clients (Essential)
Lead stakeholder engagement for projects, building positive relationships and ensuring every voice is heard throughout the process
Act as a trusted business partner to internal teams such as Technology & Data, Bus Business Development, Safety, and Engineering, fostering alignment and shared goals
Contribute to budget delivery for Bus Operations, providing insight through complex analysis and supporting accurate forecasting and planning
Shape and implement fleet procedures by interpreting policy, advising the business, and monitoring compliance to ensure consistent, high-quality outcomes
Champion safety and sustainability by following TfL’s SHE standards, identifying risks, addressing unsafe behaviours, and escalating serious issues appropriately
Build strong relationships with bus operators and suppliers, ensuring effective collaboration on contracted fleet operations and rail replacement services
Lead and develop your team, providing clear direction, supporting growth, and fostering an inclusive culture where everyone feels valued and empowered
Develop reporting strategies and deliver complex analyses that uncover trends, turning insights into actionable recommendations for fleet performance
Communicate clear action plans that link local objectives to the wider Bus Operations strategy and TfL’s mission, inspiring teams to deliver results
Drive commercial negotiations to re-negotiate existing contracts, achieving cost savings and performance improvements while managing financial, operational, and reputational risks

Requirements

transport qualification

fleet planning

excel

database

leadership

commercial

Comprehensive experience of public transport operating practices (Desirable)
A professional transport qualification or equivalent experience (Essential)
Good geographical knowledge of the London bus network and understanding of Bus operational practices (Desirable)
Comprehensive knowledge of fleet planning, including vehicle types, emissions standards and other vehicle details or the ability to quickly acquire such knowledge (Essential)
An effective communicator able to confidently negotiate, and work, with bus operators to Director level on a range of commercial and technical issues relating to contracts and the bus fleet (Essential)
Proven ability to work collaboratively within cross-functional teams, fostering a positive and inclusive team culture. Demonstrates strong leadership skills effectively motivating & developing team members to achieve shared goals (Essent)
Working knowledge of software packages (incl Word, Excel and Database packages) is desirable or the ability to quickly acquire such knowledge is (Essential)
Good understanding of relevant Procurement Law and broad knowledge of procurement, commercial contract management and supplier relationship management or the ability to quickly acquire such knowledge (Desirable)
PDF format preferred and do not include any photographs or images
High standard of literacy, numeracy and reasoning skills with an eye for detail, coupled with an analytical and logical approach, capable of understanding, interpreting, presenting & explaining information effectively (Essential)
Ability to work accurately and flexibly to achieve tight deadlines, sometime under pressure, prioritising workloads is essential as part of an effective and cohesive team within the applicant’s immediate team or as part of the wider bus operations business (Essential)
Excellent commercial knowledge, preferably in the public transport sector (Essential)
Experience of Team leadership and development (Essential)
Experience of developing and maintaining accurate databases and using the information contained therein to exploit commercial opportunities and/or improve customer experience (Essential)
Familiar with the bus operating environment (Desirable)
Comprehensive experience of commercial negotiations and developing business relationships with a wide range of people (Essential)
A good understanding of TfL's and the Bus Operations Directorate business objectives and priorities (Desirable)

Benefits

Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
Retail, health, leisure and travel offers
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Discounted Eurostar travel
Private healthcare discounted scheme (optional)
Final salary pension scheme
Tax-efficient cycle-to-work programme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2000

Year of establishment

The company was founded under London’s Mayor in 2000.

8,500 buses

Public transport fleet

Operates a large network of buses to support daily commuter needs.

580 km roads

Managed road network

Oversees one of the UK's most extensive road networks.

£7 bn revenue

Annual revenue figure

Generates significant revenue from fares, congestion charges, and grants.

Handles day-to-day operations: Overground, DLR, trams, ferries and roads.
Manages congestion charge and ultra-low emission schemes.
Develops major infrastructure projects: Northern Line extension, Silvertown Tunnel, West London Orbital plans.
Runs one of Europe’s largest zero-emission bus fleets and pioneered a cycle shuttle through Silvertown.

Culture + Values

Open
Caring
Adaptable

Environment + Sustainability

Net Zero by 2040

GHG emissions target

Committed to achieving net zero greenhouse gas emissions across the entire value chain by 2040.

90% Scope 1 & 2 Reduction

Emissions target 2030

Aims to reduce absolute Scope 1 and 2 emissions by 90% from the 2022 baseline by 2030.

2,000 Zero-Emission Buses

Bus fleet expansion

Currently operates over 2,000 zero-emission buses across Western Europe, with 107 fully zero-emission routes as of June 2025.

80% Fewer Pollution Exposures

Air quality improvement

Reduction in the number of people exposed to illegal pollution levels in deprived areas after ULEZ expansion.

Maintain ≥90% reduction in Scopes 1 & 2 from 2030–2040
Reduce absolute Scope 3 emissions by 90% by 2040
Science-based targets validated by SBTi in April 2025
Operational carbon 2023/24: Scope 1 14 KtCO₂e; Scope 2 337 KtCO₂e; Scope 3 (outsourced) 470 KtCO₂e; Scope 3 (other) 705 KtCO₂e
On track to switch to fully zero-emission bus fleet by 2034 (_acceleratable to 2030)
ULEZ expansion: 27% lower roadside NO₂, 31% fewer PM2.5 in outer London
Doubling wildflower verges to 260,000 m² by 2024; planting tree canopy +1% per year (2016–2025) with 10% increase by 2050
Install 5,000 m² Sustainable Drainage Systems yearly on road network
Reduced highways glyphosate use by 70%
Achieved Silver Accreditation in Carbon Literacy training; thousands of colleagues certified

Inclusion & Diversity

74% Agreement

Employee-Conversations

74% of staff agreed that the Conversation Matters coaching programme improved leader-employee conversations.

86% Goal Completion

Coaching Programme

The Conversation Matters coaching programme achieved an 86% goal completion rate and was awarded Best Coaching Programme in 2023.

77% Intuitive Experience

SAP SuccessFactors

77% of employees find the SAP SuccessFactors implementation intuitive, supporting automated performance and succession processes.

4% Recruitment Increase

Internal Recruitment

A 4% increase in internal recruitment and a 3.7% rise in employee engagement post-pandemic.

21% Reporting Increase

Sexual Harassment

Project Guardian led to a 21% increase in reporting sexual harassment incidents in 2014.

£2.5M Training Contract

DEI Training

A four-year DEI training contract worth up to £2.5 million was awarded across TfL and partner public bodies.

Strategic vision "to be a great place to work for everyone to thrive"
Fabric of London campaign represents London’s diversity: 287 ethnic groups, 300+ languages on TfL network fabric

Articles

Experience London blog

Made by TfL blog

Mind the Gap: The Official TfL Podcast

Experience London (visitor info)

Role

Description

stakeholder management

budget forecasting

fleet procedures

data analysis

reporting

commercial negotiation

Managing complex interaction and relationships between suppliers and internal clients (Essential)
Lead stakeholder engagement for projects, building positive relationships and ensuring every voice is heard throughout the process
Act as a trusted business partner to internal teams such as Technology & Data, Bus Business Development, Safety, and Engineering, fostering alignment and shared goals
Contribute to budget delivery for Bus Operations, providing insight through complex analysis and supporting accurate forecasting and planning
Shape and implement fleet procedures by interpreting policy, advising the business, and monitoring compliance to ensure consistent, high-quality outcomes
Champion safety and sustainability by following TfL’s SHE standards, identifying risks, addressing unsafe behaviours, and escalating serious issues appropriately
Build strong relationships with bus operators and suppliers, ensuring effective collaboration on contracted fleet operations and rail replacement services
Lead and develop your team, providing clear direction, supporting growth, and fostering an inclusive culture where everyone feels valued and empowered
Develop reporting strategies and deliver complex analyses that uncover trends, turning insights into actionable recommendations for fleet performance
Communicate clear action plans that link local objectives to the wider Bus Operations strategy and TfL’s mission, inspiring teams to deliver results
Drive commercial negotiations to re-negotiate existing contracts, achieving cost savings and performance improvements while managing financial, operational, and reputational risks

Requirements

transport qualification

fleet planning

excel

database

leadership

commercial

Comprehensive experience of public transport operating practices (Desirable)
A professional transport qualification or equivalent experience (Essential)
Good geographical knowledge of the London bus network and understanding of Bus operational practices (Desirable)
Comprehensive knowledge of fleet planning, including vehicle types, emissions standards and other vehicle details or the ability to quickly acquire such knowledge (Essential)
An effective communicator able to confidently negotiate, and work, with bus operators to Director level on a range of commercial and technical issues relating to contracts and the bus fleet (Essential)
Proven ability to work collaboratively within cross-functional teams, fostering a positive and inclusive team culture. Demonstrates strong leadership skills effectively motivating & developing team members to achieve shared goals (Essent)
Working knowledge of software packages (incl Word, Excel and Database packages) is desirable or the ability to quickly acquire such knowledge is (Essential)
Good understanding of relevant Procurement Law and broad knowledge of procurement, commercial contract management and supplier relationship management or the ability to quickly acquire such knowledge (Desirable)
PDF format preferred and do not include any photographs or images
High standard of literacy, numeracy and reasoning skills with an eye for detail, coupled with an analytical and logical approach, capable of understanding, interpreting, presenting & explaining information effectively (Essential)
Ability to work accurately and flexibly to achieve tight deadlines, sometime under pressure, prioritising workloads is essential as part of an effective and cohesive team within the applicant’s immediate team or as part of the wider bus operations business (Essential)
Excellent commercial knowledge, preferably in the public transport sector (Essential)
Experience of Team leadership and development (Essential)
Experience of developing and maintaining accurate databases and using the information contained therein to exploit commercial opportunities and/or improve customer experience (Essential)
Familiar with the bus operating environment (Desirable)
Comprehensive experience of commercial negotiations and developing business relationships with a wide range of people (Essential)
A good understanding of TfL's and the Bus Operations Directorate business objectives and priorities (Desirable)

Benefits

Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
Retail, health, leisure and travel offers
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Discounted Eurostar travel
Private healthcare discounted scheme (optional)
Final salary pension scheme
Tax-efficient cycle-to-work programme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2000

Year of establishment

The company was founded under London’s Mayor in 2000.

8,500 buses

Public transport fleet

Operates a large network of buses to support daily commuter needs.

580 km roads

Managed road network

Oversees one of the UK's most extensive road networks.

£7 bn revenue

Annual revenue figure

Generates significant revenue from fares, congestion charges, and grants.

Handles day-to-day operations: Overground, DLR, trams, ferries and roads.
Manages congestion charge and ultra-low emission schemes.
Develops major infrastructure projects: Northern Line extension, Silvertown Tunnel, West London Orbital plans.
Runs one of Europe’s largest zero-emission bus fleets and pioneered a cycle shuttle through Silvertown.

Culture + Values

Open
Caring
Adaptable

Environment + Sustainability

Net Zero by 2040

GHG emissions target

Committed to achieving net zero greenhouse gas emissions across the entire value chain by 2040.

90% Scope 1 & 2 Reduction

Emissions target 2030

Aims to reduce absolute Scope 1 and 2 emissions by 90% from the 2022 baseline by 2030.

2,000 Zero-Emission Buses

Bus fleet expansion

Currently operates over 2,000 zero-emission buses across Western Europe, with 107 fully zero-emission routes as of June 2025.

80% Fewer Pollution Exposures

Air quality improvement

Reduction in the number of people exposed to illegal pollution levels in deprived areas after ULEZ expansion.

Maintain ≥90% reduction in Scopes 1 & 2 from 2030–2040
Reduce absolute Scope 3 emissions by 90% by 2040
Science-based targets validated by SBTi in April 2025
Operational carbon 2023/24: Scope 1 14 KtCO₂e; Scope 2 337 KtCO₂e; Scope 3 (outsourced) 470 KtCO₂e; Scope 3 (other) 705 KtCO₂e
On track to switch to fully zero-emission bus fleet by 2034 (_acceleratable to 2030)
ULEZ expansion: 27% lower roadside NO₂, 31% fewer PM2.5 in outer London
Doubling wildflower verges to 260,000 m² by 2024; planting tree canopy +1% per year (2016–2025) with 10% increase by 2050
Install 5,000 m² Sustainable Drainage Systems yearly on road network
Reduced highways glyphosate use by 70%
Achieved Silver Accreditation in Carbon Literacy training; thousands of colleagues certified

Inclusion & Diversity

74% Agreement

Employee-Conversations

74% of staff agreed that the Conversation Matters coaching programme improved leader-employee conversations.

86% Goal Completion

Coaching Programme

The Conversation Matters coaching programme achieved an 86% goal completion rate and was awarded Best Coaching Programme in 2023.

77% Intuitive Experience

SAP SuccessFactors

77% of employees find the SAP SuccessFactors implementation intuitive, supporting automated performance and succession processes.

4% Recruitment Increase

Internal Recruitment

A 4% increase in internal recruitment and a 3.7% rise in employee engagement post-pandemic.

21% Reporting Increase

Sexual Harassment

Project Guardian led to a 21% increase in reporting sexual harassment incidents in 2014.

£2.5M Training Contract

DEI Training

A four-year DEI training contract worth up to £2.5 million was awarded across TfL and partner public bodies.

Strategic vision "to be a great place to work for everyone to thrive"
Fabric of London campaign represents London’s diversity: 287 ethnic groups, 300+ languages on TfL network fabric

Articles

Experience London blog

Made by TfL blog

Mind the Gap: The Official TfL Podcast

Experience London (visitor info)