Remotely program system maintenance and repairs for vendors while service is being conducted.
Provide technical support and diagnostics of complex alarm, digital video and card access systems.
Maintain positive working relationships between peers and managers as well as clients, integrators, vendors, tenants, and other partners.
Identify potential issues or concerns regarding electronic security systems and escalate risk issues associated with items that cannot be remedied independently.
Initiate service calls for video, alarm, and card access system repairs.
Program, maintain and update information for all Corporate Security electronic security systems.
Requirements
system support
microsoft office
security cert
cpted
excel
access control
Three or more years of technical system support experience.
Demonstrated ability to learn multiple software applications and advanced proficiency with Microsoft Office software products.
Professional certification in the security industry (ASIS Physical Security Professional or similar).
CPTED (Crime Prevention through Environmental Design) Training.
Advanced experience with Microsoft Excel including the ability to work with large datasets.
Strong verbal/written communication and ability to communicate complex information in straight forward manner.
Experience with video intrusion, alarm, and access control management systems.
Pacom- gms and emcs/ dmp remote link/ Verint vid center and op center / March networks admin console and investigator.
Normal office suite, mastermind would be a plus.
Honeywell prowatch, maybe Bosch rps.
Ability to evaluate possible solutions using experience, judgment and precedents. Work under moderate supervision. Able to quickly resolve issues or escalate as needed.
Strong organizational, project and time management skills.
IBM tririga for service calls but experience with ticketing management systems would be beneficial.
Benefits
Competitive salary
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Paid vacation/holidays/sicktime- 10 days of vacation first year
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.