Dispatcher at Benjamin Franklin Plumbing, Llc in Wilmington, DE | Kablio

Benjamin Franklin Plumbing, Llc

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Dispatcher

Benjamin Franklin Plumbing, Llc

Plumbing services offering repair, installation, and maintenance for residential and commercial clients.

Dispatch service calls for HVAC/plumbing techs, manage schedules and customer communication.

12 days ago ago

Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)

Full Time

Wilmington, DE

Field

Company Size

5,000 Employees

Service Specialisms

General Plumbing Services

Drain & Sewer Services

Water Heater Services

Fixture & Appliance Services

Emergency Plumbing Services

Sector Specialisms

Residential

Commercial

Emergency Plumbing

Drain Cleaning

Water Heater Installation and Repair

Gas Line Services

Sump Pump Installation, Repair, and Replacement

Backflow Prevention

Role

Description

Requirements

dispatch software

crm

organized

dispatch experience

problem solving

communication

Comfortable using dispatching and CRM software (we'll train you on ours).
Organized and detail-oriented - you know how to keep track of every moving part.
1-2+ years of dispatching experience, preferably in HVAC, plumbing, or home services.
Someone who can think fast, solve problems, and manage a busy schedule with confidence.
Strong communication skills - you'll be in constant contact with both techs and customers.
Able to stay calm under pressure and prioritize urgent calls.

Benefits

10 days PTO to start, 15 after 5 years
Access to Dental, Vision and Disability insurance
Competitive salary
100% paid medical for employee
401K with 100% match up to 4% of salary
Health insurance
Dental insurance
Amical professional workplace.
Vision insurance
6 Paid Holidays

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1998

Company Establishment

The company was established in 1998, marking its beginning as a trusted name in plumbing services.

Quickly became a trusted name in plumbing services.
Specializes in providing a wide range of plumbing solutions for both residential and commercial needs.
Offers expert services in repair, installation, maintenance, and emergency plumbing services.
Known for its punctuality, ensuring that technicians arrive on time, every time, or the service is free.
Has a strong nationwide presence with franchises across multiple states in the United States.
Focused on providing exceptional customer service and building long-lasting client relationships.
Standout for their 'On-time Guarantee' and high standards in both customer service and workmanship.

Culture + Values

We are a customer-focused company that prides itself on delivering superior plumbing services.
We believe in integrity, respect, and professionalism.
We strive to foster a culture of trust and teamwork.
We invest in training, development, and empowerment of our employees.
We are committed to delivering quality work on time, every time.

Environment + Sustainability

Net Zero by 2030

Carbon Footprint Goal

Committed to achieving net zero carbon emissions by the year 2030, demonstrating long-term environmental responsibility.

Dedicated to reducing environmental impact with eco-friendly products and practices.
Encourage water conservation and energy-efficient plumbing solutions.
Prioritize green technologies and sustainable practices in all operations.

Inclusion & Diversity

Articles

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