Food Server, La Fontaine - On Call

Description

• Maintain cleanliness and organization of tables, chairs, and dining areas, promptly clearing empty dishes, glassware, and utensils
• Resolve any guest issues or complaints effectively, escalating matters when necessary
• Demonstrate an in-depth understanding of the menu, including ingredients, preparation methods, and daily specials, to assist guests in making informed choices
• Collaborate with the kitchen staff to ensure timely preparation and delivery of meals to guests, maintaining appropriate pacing for an enjoyable dining experience
• Welcome guests with a warm and professional demeanor, escort them to their tables, and create a positive first impression
• Provide attentive and personalized service, taking orders accurately and efficiently, and responding promptly to guest requests and inquiries
• Assist colleagues during peak times and support team members as needed
• Offer recommendations for beverages, appetizers, main courses, and desserts to enhance the dining experience
• Work in harmony with kitchen staff, bartenders, and fellow servers to ensure seamless service and a cohesive dining experience
• Regularly check with guests to ensure their satisfaction with the food and service, addressing any concerns or requests promptly and professionally
• Set tables with appropriate silverware, glassware, and linens according to established standards
• Adhere to responsible alcohol service guidelines and verify the legal drinking age of guests when serving alcoholic beverages
• Present bills accurately and professionally to guests, handle payment transactions securely, and provide excellent customer service during the payment process
• Communicate any special requests, allergies, or dietary restrictions to the kitchen team

Requirements

• Experience as a server in an upscale restaurant or luxury hospitality setting is preferred
• Present a diverse range of beverages, including alcoholic and non-alcoholic options, with an emphasis on quality and presentation
• High school diploma or equivalent required
• Knowledge of wine and beverage service
• Exceptional interpersonal skills and a genuine passion for providing top-notch customer service
• Present a polished and well-groomed appearance, adhering to the restaurant's dress code and service standards
• Professional appearance and grooming standards in line with the resort's image
• Strong attention to detail, time management, and multitasking abilities in a fast-paced environment
• Familiarity with point-of-sale (POS) systems is a plus
• Excellent communication and interpersonal skills, with a friendly and engaging demeanor
• Familiarity with food safety regulations and best practices to ensure a safe dining environment
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Ability to thrive in a fast-paced environment, handling multiple tasks and guest interactions during busy periods
• Basic math skills for accurate order taking and billing
• Capable of standing for extended periods and lifting trays with food and beverages

Benefits

• Work in a fast-paced, busy, and somewhat stressful environment

Training + Development

Interview process

Visa Sponsorship

Security clearance