You will attend our Head Office in Walsall Monday - Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment
Performance monitored, with ongoing coaching and support if required
Requirements
customer service
domestic plumbing
level 2 plumbing
driving licence
Excellent customer service
Some hands on experience in a domestic plumbing environment
Level 2 in Plumbing (if successful, copies of your certificates must be provided)
You will be buddied up with an experienced HomeServe Plumbing Engineer, learning processes, procedures and best practices.
Full UK Driving Licence with no more than 6 penalty points
Benefits
Lowered job targets to give you time to grow
Access to our online benefits portal - discounts across popular retailers
Week 15-18: Supervised Practical Work
Fantastic pension scheme
Employee Assistance Programme for you and your family
8 hours coaching per week
You will have 8 hours of coaching per week.
Company van, fuel card, tools, uniform & safety equipment provided
You’ll start working hands on under full supervision
Up to 33 days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week
Ongoing training and coaching from our award-winning training centre and field-based teams
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
850,000 annually
Jobs Handled
The UK arm handles over 850,000 jobs per year, supported by a nationwide network of qualified Home Experts.
2023
Acquisition Year
The company was acquired by infrastructure investor Brookfield in 2023, marking a significant expansion phase.
Born in Walsall in 1993 as a plumbing emergency service, it has evolved into a global home‑assistance provider.
Today it partners with utilities and insurers to offer 24/7 cover—from leak repairs and boiler breakdowns to drain unclogs and electrical faults.
It expanded across Europe, North America and Japan.
Frequently working through long‑term utility and insurer partnerships, it installs and maintains HVAC systems and emerging energy tech.
Unusual fact: it was the subject of a BBC series ‘Disaster Masters’, documenting its emergency disaster-response work.
Culture + Values
Dare to care
Do the right thing
Own it
Always improve
Win together, trust each other
CustomerFirst
Environment + Sustainability
42% reduction
Scope 1 & 2 Emissions Target
The target is set for FY2030, with a baseline of FY2020.
29,000 tonnes CO₂e
Global Emissions (2023)
This includes Scope 1: 20,985 t, Scope 2: 3,960 t, and Scope 3: 1,261 t.
38% reduction
Scope 1 & 2 Targets (2031)
The target is set with a base year of 2022.
11.1% reduction
Scope 3 Emissions Target
This target is set for FY2031, building on the base year of FY2022.
Energy efficiency measures implemented, e.g., LED lighting and automatic light sensors in facilities
Fleet transition to electric vehicles underway
Commitment for all offices to procure renewable electricity by 2030
Group Environment Policy approved by Board in FY2021
Inclusion & Diversity
96% Fair Treatment
Employee Feedback
96% of employees feel they are treated fairly regardless of race and gender.
94% Welcoming Environment
Employee Perception
94% of employees feel they are made to feel welcome at work.
34% UK Workforce
Employee Demographics
34% of the global workforce is based in the UK, supported by inclusive networks.
Signed up to Race at Work Charter; registered to TIDE benchmark; recognised as Disability Confident Committed employer
Disability, LGBT+, Multicultural and Gender networks active and driving practical workplace changes