Assistant Transport Router
Fth Hire Group
Assist Transport Coordinator with routing, customer service, and logistics for plant hire.
21 days ago ago
Junior (1-3 years), Entry-level
Full Time
Guildford, England, United Kingdom
Onsite
Company Size
300 Employees
Service Specialisms
Plant hire
Tool hire
Access equipment hire
Landscaping hire
Survey equipment hire
Safety equipment hire
Welfare & site facilities hire
Waste management hire
Sector Specialisms
Construction
Infrastructure
Buildings
Residential
Commercial
Landscaping
Event Services
Role
What you would be doing
routing support
equipment sourcing
eta inquiry
driver support
late delivery
pinch point
- To assist the Transport Coordinator with the ancillary roles of routing
- Looking ahead to source equipment for specific jobs - Chelsea Flower Show for example - and selecting fleet numbers and placing them securely to one side
- First point of contact for enquiries relating to ETA
- First point of contact for driver enquiries/issues with addresses, awkward access etc.
- Advising sales team of potential late deliveries
- Looking ahead to identify pinch points on certain items - Garden Equipment in Spring for example
- Advising sales team of changes to timings/days on collections and deliveries
What you bring
fast-paced
routing
administration
customer service
telephone manner
- Experience of working in a fast paced working environment
- Trained up to be able to route - with assistance from the Transport Coordinator - to cover holiday and absences.
- Good administration and customer service experience
- Excellent telephone manner required as you will be dealing with customers over the telephone
- 28 days holiday, inclusive of Bank Holidays
- Pension (auto enrolment)
- Perk Box
- Birthday gift
- Sales bonus scheme
- Loyalty bonus scheme
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
15,000 Fleet
Plant & Tools
The company maintains a modern fleet of over 15,000 plant and tools, refreshed every 18–24 months to ensure reliability.
80% Kubota
Diggers
80% of its diggers are from Kubota, known for reliability and minimal downtime.
188 Kubotas
Investment
Planned investment in 188 new Kubota machines in 2023 to enhance fleet quality.
80 Core Items
Availability
Guarantees availability of 80 core items, backed by in-house delivery and free safety guidance.
- Operates 19 hubs across South East England, Scotland, and Wales, delivering next-day service from local depots.
- Specialisms include construction machinery, landscaping equipment, survey & safety tools, access equipment, and event hire.
- Made strategic acquisitions, including Rabbit & Dowling, Phoenix, SST, and Kelsey, to expand geographic reach.
- We are committed to delivering high-quality service and exceeding customer expectations.
- We embrace innovation and new technologies to improve our services.
- We focus on continuous improvement and strive for operational excellence.
- We act with integrity and uphold the highest standards in all our dealings.
- We promote a safety-first culture and prioritize the wellbeing of our employees and clients.
- We work collaboratively as a team, sharing knowledge and expertise to achieve our goals.
Net zero by 2030
Carbon Emissions Target
Aim to achieve net zero emissions across all operations.
- Invest in eco-friendly machinery and equipment to minimize environmental impact.
- Implemented energy-efficient practices across all operations.
- Actively engage in reducing waste and recycling materials wherever possible.
- Track and report on environmental performance to ensure continuous improvement.
- We have a clear commitment to promoting equality, diversity, and inclusion in the workplace.
- We offer equal opportunities for all employees regardless of background.
- Our gender balance is continually improving, with increasing representation of women in leadership roles.
- We have implemented policies to ensure a respectful and inclusive working environment for everyone.
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