Perform Quality Checks and delegate Quality Checks to experienced data center technicians.
Effectively manage the ServiceNow ticketing queue, triaging tickets based on priority and scheduling work to meet / exceed SLA requirements.
Contribute actively to providing onboarding training and hands-on data center training to all team members.
Monitor daily performance to ensure client service is delivered in a timely and quality manner.
Provide mentoring, coaching, and guidance to all team members.
Enable team members with framework to provide “run the business” support.
Conduct daily huddles with team members.
Complete assigned and scheduled tasks in a timely manner in accordance with client deadlines.
Contribute to the completion of other key initiatives as assigned.
Participate in SOP meetings and drive SOP development.
Provide guidance pertaining to physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
Requirements
servicenow
dcim
data center
3 years
technical certification
high school
Minimum 3 years experience with IT and networking systems, with exposure to technical and operations roles in a Data Center environment or equivalent work experience.
Physical ability to walk jobsites
Ability to work collaboratively with clients, colleagues, and other service providers to plan and execute tasks.
Strong proficiency with ServiceNow.
Minimum 1 Technical Certification or equivalent work experience.
Ability to work all shift schedules 7x24x365
Availability to be on-call and respond to off hour emergency calls
Ability to work at heights preferred
Strong customer service skills and maintenance of good relations with clients and other team members.
Comprehension of Data Center core infrastructure (power, cooling, fire protection) and interactions with raised floor equipment standards.
Proficiency with DCIM principles and applications.
High School Diploma or equivalent.
Strong working knowledge of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, and communications circuits.
Excellent verbal and written communication skills.
Demonstrate strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals.
Experience with dynamic Colocation and Managed Services environments.
Benefits
Regular walks through the Data Center daily.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
200M+
Managed Square Feet
Oversees and maintains commercial real estate properties, ensuring efficient operations and optimal performance.
Founded with a focus on providing top-tier facility management services across North America.
Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets.
Works with various sectors, including commercial, industrial, and government infrastructure.
Provides services ranging from facility management to energy optimization and project management.
Offers a range of solutions, from technical services to space planning and design.
Operates across key markets in Canada, the United States, and abroad, with a growing global presence.
Culture + Values
Customer-Centric: We put the customer at the center of everything we do, driving value for them with expertise and innovation.
Integrity: We operate in an honest, transparent, and ethical manner, ensuring trust and accountability in all our interactions.
Innovation: We embrace change and are committed to continuous improvement, leveraging new technologies and innovative solutions to deliver exceptional results.
Collaboration: We work as a team, valuing diverse perspectives and fostering partnerships to achieve shared goals.
Excellence: We strive for the highest standards in everything we do, delivering quality results and service to our clients and stakeholders.
Environment + Sustainability
2050
Net Zero Target
Commitment to achieving net zero emissions.
Reducing energy consumption and carbon emissions across all operations.
Implementing sustainable building design and energy-efficient practices to minimize environmental impact.
Developing long-term sustainability roadmaps aligned with global climate change objectives.
Investing in renewable energy solutions and energy optimization initiatives across their portfolio.
Inclusion & Diversity
Fosters a diverse and inclusive work environment where all employees feel valued, respected, and empowered.
Promotes gender equality, with specific efforts to ensure equal opportunities for women in leadership roles.
Committed to increasing the representation of underrepresented groups within its workforce, particularly in technical and management roles.