Data Center Lead

Description

• Perform Quality Checks and delegate Quality Checks to experienced data center technicians.
• Effectively manage the ServiceNow ticketing queue, triaging tickets based on priority and scheduling work to meet / exceed SLA requirements.
• Contribute actively to providing onboarding training and hands-on data center training to all team members.
• Monitor daily performance to ensure client service is delivered in a timely and quality manner.
• Provide mentoring, coaching, and guidance to all team members.
• Enable team members with framework to provide “run the business” support.
• Conduct daily huddles with team members.
• Complete assigned and scheduled tasks in a timely manner in accordance with client deadlines.
• Contribute to the completion of other key initiatives as assigned.
• Participate in SOP meetings and drive SOP development.
• Provide guidance pertaining to physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.

Requirements

• Minimum 3 years experience with IT and networking systems, with exposure to technical and operations roles in a Data Center environment or equivalent work experience.
• Physical ability to walk jobsites
• Ability to work collaboratively with clients, colleagues, and other service providers to plan and execute tasks.
• Strong proficiency with ServiceNow.
• Minimum 1 Technical Certification or equivalent work experience.
• Ability to work all shift schedules 7x24x365
• Availability to be on-call and respond to off hour emergency calls
• Ability to work at heights preferred
• Strong customer service skills and maintenance of good relations with clients and other team members.
• Comprehension of Data Center core infrastructure (power, cooling, fire protection) and interactions with raised floor equipment standards.
• Proficiency with DCIM principles and applications.
• High School Diploma or equivalent.
• Strong working knowledge of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, and communications circuits.
• Excellent verbal and written communication skills.
• Demonstrate strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals.
• Experience with dynamic Colocation and Managed Services environments.

Benefits

• Regular walks through the Data Center daily.

Training + Development

Interview process

Visa Sponsorship

Security clearance