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Manager - Low Income Usage Reduction Program
Ugi Utilities, Inc.
Lead UGI's Low Income Usage Reduction Program: budgeting, compliance, vendor and performance management.
12d ago
Expert & Leadership (13+ years)
Full Time
Lancaster County, PA
Hybrid
Company Size
4,500 Employees
Service Specialisms
Natural Gas Distribution
Energy Services
Pipeline Safety
Infrastructure Maintenance
Emergency Response Services
Metering Services
Gas Supply and Procurement
Regulatory Compliance
Sector Specialisms
Natural Gas
Electric Utility
Energy
Infrastructure
Residential
Commercial
Industrial
Liquefied Natural Gas (LNG)
Role
What you would be doing
training management
system enhancements
contract administration
regulatory filings
customer enrollment
data analysis
- Manage the planning and execution of UGI sponsored annual LIURP contractor training held at Penn College, as well as periodic refresher trainings for internal and external resources as applicable. Develop and maintain industry knowledge of state and federal trends, including but not limited to Notice of Proposed Rulemakings, impacting the utility industry and LIURP. Attend and participate in Energy Association of Pennsylvania Consumer Service Committee monthly meetings. 10%
- 58.1). Collaborate with the Customer Outreach Department and Deloitte to identify and manage the resolution of Customer Outreach System defects and implementation of system enhancements. 25%
- Manage LIURP program performance; interfacing with and directing internal and/or external resources as required; including but not limited to UGI’s CBOs and market rate weatherization contractors to achieve program goals. Manage purchase orders, work authorizations, ongoing contract negotiations, contractor quality assurance issues, and identify and hire new contractors as needed to support program expansion. 20%
- Manage various LIURP regulatory filings with the Public Utility Commission and Bureau of Consumer Services; work cross-functionally with Rates and Legal Departments as applicable to ensure timely and accurate completion of these filings. Support Base Rate Case efforts associated with interrogatories and development of witness testimony data, analysis, and negotiation of settlement provisions. Ensure programs are operating according to regulatory guidelines (52 Pa. Code
- Implement, market, and administer UGI’s LIURP for approximately 700,000 UGI Electric and Gas residential customers. Maximize customer enrollment, which includes the direct solicitation of customers, marketing initiatives, company events, working with Call Center, EE&C, and Customer Outreach staff as required to meet annual regulatory commitments. Review and analyze monthly data regarding weatherization contractor performance, actual versus budget spending, and ensure Public Utility Commission approved budgets are maximized to the greatest extent possible. Develop and manage high performing staff who can progress into roles with increasing levels of responsibility. Provide guidance and support for the day-to-day operations of LIURP, manage the resolution of customer complaints, and promote a positive customer experience. 35%
- Assist with ad hoc analysis and other duties as assigned. 10%
What you bring
mba
energy manager
bpi
7 years
leadership
program management
- Bachelor’s degree in marketing, business, or finance preferred. MBA a plus.
- Excellent organizational, planning, and analytical skills combined with strong communication and relationship management capabilities.
- Experience with utility sponsored LIURP regulations and Pennsylvania Act 129 framework.
- Detailed knowledge of various LIURP efficiency measures and associated energy savings.
- Program management experience supporting customer facing programs with an emphasis on marketing, customer experience, vendor/contractor/community-based organization oversight, and data reporting.
- Certified Energy Manager or Building Performance Institute (BPI) a plus.
- Demonstrated leadership capabilities including supervisory and staff development experience preferably within the energy or utility industry.
- Minimum of 7 years of related experience. Leadership experience preferred.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre‑employment drug screening is required.
- employees will be subject to substance‑abuse testing after hire.
Company
Overview
Dating back to 1882
Historical Milestone
Reflecting over a century of service and growth in the utility sector.
Over 700,000 customers
Customer Reach
Serving a significant portion of Pennsylvania's energy needs reliably.
- Delivering natural gas and electricity services across Pennsylvania.
- Operates in both residential and commercial sectors, ensuring reliable energy distribution.
- Focused on maintaining infrastructure and expanding its reach to new regions.
- Continually strives to enhance customer service and meet the evolving energy needs of communities.
- Safety First
- Customer Focus
- Integrity
- Accountability
- Excellence
- Innovation
- Sustainability
2050 Net Zero
GHG Emissions Target
Aiming to achieve net zero greenhouse gas emissions by the year 2050.
- Committed to reducing carbon footprint through renewable energy integration and improved energy efficiency.
- Supports environmental sustainability through conservation efforts, efficient resource management, and pollution reduction.
- Investing in new technologies to reduce operational emissions.
- Expanding renewable natural gas (RNG) and biogas projects.
X% female employees
Gender diversity in overall workforce
Percentage of female employees across the organization reflects a commitment to gender balance.
Y% leadership roles
Female representation in leadership
Percentage of female employees in leadership positions highlights progress toward gender equity at executive levels.
- Promotes a culture of respect, fairness, and inclusion for all employees.
- Works to provide equal opportunities for all employees regardless of background.
- Has set measurable goals to improve diversity at all levels of the organization.
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