Customer Service Representative (Full Time - 4 day week)

Description

• Assist in other administrative duties as requested
• Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.
• Answering calls from customers with complaints, or other issues with products or services and directing them to the appropriate team lead to address.
• Utilizing software, databases, scripts, and tools appropriately.
• Adhering to all company policies and procedures
• Participating in ongoing training and other learning opportunities to expand knowledge of position, company's products, and services.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing clients, as needed.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade team.
• Building lasting relationships with clients and other call center team members based on trust and reliability.

Requirements

• Pass a background check
• 2-3 years of call center experience with telephone systems and technology required.
• Accurate data entry and typing skills.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Active listening, verbal, and written communication skills, including a professional phone voice.
• Adaptability and accountability
• High School Diploma or equivalent
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Strong and accurate typing skills (typing speed of 45+ words/minutes preferred)
• Understanding of company products, services, and policies.
• Handling a high volume of inbound and outbound calls and creating a positive experience for each caller.
• Ability to multi-task
• Language proficiency.

Benefits

• Medical, Vision, and Dental Insurance
• Company paid short-term disability
• Work Schedule: Friday to Monday 7:00am to 6:00pm (4 day/10 hour shift with 1 hour lunch break)
• 401(k) Plan
• $15-$17.50 hourly range dependent on experience, team based bonus opportunity
• Company paid Life Insurance
• PTO, Vacation & Holidays
• Onsite gym with showers-free access

Training + Development

Interview process

Visa Sponsorship

Security clearance