Service Center Coordinator

Description

• Monitor that each technician is scheduled with a full day of work.
• Review and correct work order discrepancies to ensure accuracy and completeness.
• Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
• Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status. Provide feedback to leadership on discrepancies.
• Assists in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
• Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
• Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
• Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders. Ensuring we have an approved Purchase Order for each vendor work order prior to commencing repairs.
• Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
• Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
• Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.

Requirements

• Minimum of two (2) years of customer service and administrative experience
• High School Diploma or GED required.
• Proficiency with Outlook, Excel and Word.
• Possession of a valid, state-issued driver’s license and safe driving record is also required.
• Relevant industry and leadership experience preferred
• Strong problem-solving, project management, and organizational skills
• Ability to travel up to 15%
• Work Gatekeeper framework compliance training
• Ability to communicate effectively across multiple levels of the organization
• Strong data entry and documentation skills with high attention to detail
• Work order Management system training

Benefits

• Company paid life insurance
• Medical and Dental Insurance 1st of the month following employment
• Discretionary bonuses
• Health, Flexible Spending and Dependent Care Accounts
• 2 Volunteer Days per year
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 401K plan with employer matching
• Company paid short-term and long- term disability, parental leave.

Training + Development

Interview process

Visa Sponsorship

Security clearance