Diversified real estate platform creating and operating grocery‑anchored retail and office spaces with people appeal.
Work collaboratively with other team members on escalated issues
Utilize CRM tool to collect information on customer activities and business function and have ability to analyze data to provide useful insight on customer patterns.
Understand the unique needs of building customers and respond to customer complaints and inquiries, which cannot be dispatched to Engineering, Janitorial, or Security. Escalate unresolved customer complaints to Senior Property Manager/General Manager for intervention.
Oversee the daily operations of Class A CBD office space and ensure that income is maximized, expenses are minimized. Key areas of responsibility include customer relations, property operations, construction, financial management, and oversight of building staff.
Assist with preparation and input of Annual Budgets, Capital Plans< Variance Reports and other financial reporting
Work with Project Managers on oversight of all projects. Ensure contracted projects adherence to building rules, regulations and specifications
Develop and maintain day to day relations with customer contacts. Ensure customer needs and requests are being met to their expectations. Resolve customer service issues and requests in a timely manner and escalate as appropriate
Oversee assigned contracted vendors to ensure they are meeting terms of contract and scope of work.
Partner with on-site accounting team to manage accounts payables, receivables, accruals and expense tracking for the property
Regularly and proactively conduct building and property inspections. Take necessary steps to ensure the property, including the back of the house and vacant spaces, are maintained to Class A standards
Maintain day to day relations with customer contacts. Plan and execute tenant relations programs.
Assist managers in maintaining life safety programs and legal requirements
Assist with day to day operations of the assigned property(s)
Ability to provide a “win/win” solution to customer requests/issues.
College degree preferred or equivalent experience
EEO Statement
Effective written and verbal communication skills
Minimum three years of related business experience required
Proficiency with Microsoft suite and the ability to learn and utilize industry custom software programs
Be familiar with all pertinent documents for assigned buildings including but not limited to purchase orders, contracts, leases, management agreements, associations, and listing agreements