Generalist - HR Service Delivery

Description

• HR OperationsAct as the primary contact for Korea HR operations, ensuring smooth coordination among stakeholders.Standardize regional processes while leveraging the Shared Services team for efficiency.Handle Tier 2 case management and support resolution of complex HR lifecycle issues.Promote self-service by working with People Hub to resolve system issues for while ensuring timely and error-free process completion.Work with COEs for lifecycle escalations and critical cases, intervening and advising as needed.Serve as the trusted Operations Partner for the region, proactively resolving operational challenges, provide clarification on policies, act as an extended arm for HRBPs while ensuring smooth service delivery.
• Lead initiatives to modernize HR operations by implementing automation, digitization, and process simplification across Asia.
• Serve as the trusted Operations Partner for the region, proactively resolving operational challenges, provide clarification on policies, act as an extended arm for HRBPs while ensuring smooth service delivery.
• HR Communications & Content Management - Manage HR Communications (staff communications) and publish updates on the company intranet, including Policy updates.
• Support benefit harmonization while driving change management to ensure smooth adoption of tools and processes.
• Governance & Audits - Perform regular audits of employee data, systems, and processes to ensure accuracy and compliance, and take corrective actions where needed.
• Promote self-service by working with People Hub to resolve system issues for while ensuring timely and error-free process completion.
• HR TransformationLead initiatives to modernize HR operations by implementing automation, digitization, and process simplification across Asia.Support benefit harmonization while driving change management to ensure smooth adoption of tools and processes.Collaborate with stakeholders to align transformation goals with business objectives and enhance overall HR service delivery.
• Migrate and maintain insurance data in Workday and ServiceNow with 100% accuracy through validation checks and quarterly audits.
• Employee Experience & Policy AdministrationCollaborate with the HR community and People Experience Partners to enhance employee and customer experience.Optimize Job Data Change, Lifecycle, and Leavers processes to deliver a consistent and positive employee experience.Update policies and staff handbooks to enhance governance and accessibility, ensuring employees have clear, easy-to-understand guidelines that improve transparency and overall experience.
• Develop SOPs and governance frameworks to ensure compliance and efficiency
• Collect, review, and analyze employee and insurance data using statistical methods to generate actionable insights.
• Data AnalysisCollect, review, and analyze employee and insurance data using statistical methods to generate actionable insights.
• Transition insurance processes for Hong Kong, Korea, Singapore, and Malaysia to self-ownership with complete documentation and operational readiness.
• Manage insurance invoices, adjustments, and medical shortfalls.
• Optimize Job Data Change, Lifecycle, and Leavers processes to deliver a consistent and positive employee experience.
• Collaborate with stakeholders to align transformation goals with business objectives and enhance overall HR service delivery.
• Build strong vendor relationships through regular check-ins and resolve all queries within agreed SLAs.
• Handle Tier 2 case management and support resolution of complex HR lifecycle issues.
• Insurance AdministrationTransition insurance processes for Hong Kong, Korea, Singapore, and Malaysia to self-ownership with complete documentation and operational readiness.Develop SOPs and governance frameworks to ensure compliance and efficiencyMigrate and maintain insurance data in Workday and ServiceNow with 100% accuracy through validation checks and quarterly audits.Manage insurance invoices, adjustments, and medical shortfalls.Build strong vendor relationships through regular check-ins and resolve all queries within agreed SLAs.
• Work with COEs for lifecycle escalations and critical cases, intervening and advising as needed.
• Confidentiality: Maintains discretion in handling sensitive information.
• Standardize regional processes while leveraging the Shared Services team for efficiency.
• Act as the primary contact for Korea HR operations, ensuring smooth coordination among stakeholders.
• Update policies and staff handbooks to enhance governance and accessibility, ensuring employees have clear, easy-to-understand guidelines that improve transparency and overall experience.
• Collaborate with the HR community and People Experience Partners to enhance employee and customer experience.

Requirements

• Very good understanding of HRMS & Ticketing tools (preferably Workday & Service Now)
• Proactive & Independent: Operates with minimal guidance and high autonomy.
• Communication Skills: Clear and effective in written and verbal communication; able to present data insights simply.
• Attention to Detail: Meticulous in checking data accuracy and ensuring compliance.
• Analytical Thinking: Ability to interpret complex data and derive meaningful insights.
• Resilience: Works well under pressure and maintains composure in challenging situations.
• Problem-Solving: Strong critical thinking and creativity to resolve challenges.
• Interpersonal Skills: Builds strong relationships across all levels.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance