Service Ambassador

Description

The Events Coordinator will track event requests from initiation through completion, maintain detailed records, and provide regular updates to stakeholders and clients. You will coordinate internal and external parties, manage timelines, and oversee on‑site execution of conferences, promotions and briefings, ensuring high‑quality visitor experiences. The role also includes AV equipment readiness, backup solutions, and acting as the central communication hub for all involved teams.

• Track event requests from initiation through completion with detailed records.
• Liaise with stakeholders throughout the event lifecycle, providing timely milestone updates.
• Provide regular client updates on event progress, changes, and deliverables.
• Coordinate internal and external parties to ensure successful event delivery.
• Manage event timelines with clear accountability and milestone tracking.
• Support on‑site events, conferences, promotions, functions, and briefings for exceptional visitor experience.
• Deliver end‑to‑end event support from pre‑event planning through post‑event.
• Supervise event setup and breakdown operations, maintaining quality standards.
• Monitor event progress and resolve emerging challenges swiftly.
• Ensure event locations are prepared and restored to pre‑event condition.
• Verify all AV equipment is operational and ready before event start.
• Collaborate with AV support teams to validate technical equipment functionality.
• Conduct pre‑event AV testing to prevent technical disruptions.
• Coordinate A/V resources, establishing backup solutions and contingency protocols.
• Ensure essential standby support personnel are on‑site during events.
• Facilitate collaboration with facilities management, security, catering, and service providers.
• Serve as central communication hub for all parties involved in event delivery.
• Create and implement processes for event management and operational activities.
• Develop standard operating procedures for event management delivery.
• Utilize dashboards and reporting tools for data‑driven performance insights.
• Undertake ad hoc duties as assigned by management.
• Support special projects and initiatives to enhance service delivery.
• Provide backup support for team members to ensure operational continuity.
• Maintain a professional demeanor appropriate for a corporate environment.
• Apply problem‑solving skills to implement effective solutions.
• Pay close attention to detail to ensure events meet client standards.

Requirements

Success in this role requires excellent communication and interpersonal skills, strong organization and time‑management abilities, and a professional demeanor suitable for a corporate environment. Problem‑solving aptitude, attention to detail, and the capacity to develop and follow standard operating procedures are essential.

• Demonstrate excellent communication and interpersonal skills.
• Exhibit strong organizational and time‑management abilities.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance