Innovative leader in building solutions, delivering energy-efficient technologies for comfort and sustainability.
Key responsibilities include performing equipment servicing, upgrades, and preventive maintenance; diagnosing and resolving moderate design or system‑related problems; and conducting technical analysis of product implementations and enhancements according to customer specifications. The technician must also communicate technical information clearly to both technical and non‑technical stakeholders, coordinate with internal teams, and keep accurate service reports and documentation.
The Field Service Technician role seeks an experienced professional to deliver on‑site services, support product installations, and maintain equipment for both new and existing clients. The position involves analyzing system data, diagnosing technical issues, and ensuring high levels of customer satisfaction while collaborating closely with customers and field teams to provide timely service solutions.
Candidates must hold a diploma, degree, or equivalent education with advanced knowledge gained through work experience, plus a minimum of five years of relevant field service or technical support experience (or an advanced degree with at least three years). Required skills include strong diagnostic and problem‑solving abilities, excellent verbal and written communication, the capacity to work independently, prioritize multiple tasks, and a customer‑focused mindset with attention to detail.
The role involves frequent face‑to‑face customer interaction and may require occasional travel to client sites. Carrier offers opportunities for professional development and career growth within an equal‑opportunity environment that values diversity and inclusion.