Senior Credit and Collections

Description

• The employee is regularly required to walk and sit; climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopier/printers).
• Researching any questions or disputes that the customer may have to determine the validity of the invoice. Revise, adjust, or credit invoices as appropriate.
• While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 30 pounds.
• Reporting to Manager and assisting with the resolution of any issues with the field, dispatch or billing processes that are creating collection problems.
• Inform customers of a ‘past due’ balance by various means, including, second, third and fourth notices, mass mailings, emails, and phone calls.
• Prepare weekly credit agenda report for collection calls and weekly collections meetings.
• Process credits and adjustments for bad invoicing, scopes of work under warranty and other issues.
• Prepare lien releases for Customers to get paid.
• Handle customer inquiries on outstanding invoices. This would include faxing/emailing documents as requested by customer.

Requirements

• The employee is occasionally required to reach above shoulder height to access storage cabinets and mail cubicles.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Specific vision abilities required by this job include Close vision and Distance vision.
• Strong analytical and problem solving skills
• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
• Possess the ability to manage heavy workload.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Knowledge of personal computers including demonstrated proficiency with Microsoft Word and Excel.
• Strong attention to detail
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Ability to work efficiently with or without supervision.
• 3-5 years of experience with customer service and commercial collections required, with preference for contracting industry or commercial construction industry experience.
• Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Strong written and verbal communication skills and a strong ability to make interpersonal connections with internal employees and external customers.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance