Employee‑owned mechanical contractor designing, fabricating, installing and servicing HVAC, plumbing, piping, electrical and automation systems.
Manage account reconciliation, collections, and resolve billing issues for customers.
2 days ago ago
$56,000 - $84,000
Junior (1-3 years)
Full Time
Pasadena, CA
Office Full-Time
Company Size
3,000 Employees
Service Specialisms
Engineering
Mechanical Services
HVAC Systems
Plumbing
Building Services
Design-Build
Commissioning
Project Management
Sector Specialisms
Petro/Chemical
Power
Mining
Aerospace
Food & Beverage
Water Treatment
Biomass
Pharmaceutical
Role
Description
invoice review
issue resolution
collections communication
credit reporting
credit processing
lien release
The employee is regularly required to walk and sit; climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopier/printers).
Researching any questions or disputes that the customer may have to determine the validity of the invoice. Revise, adjust, or credit invoices as appropriate.
While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 30 pounds.
Reporting to Manager and assisting with the resolution of any issues with the field, dispatch or billing processes that are creating collection problems.
Inform customers of a ‘past due’ balance by various means, including, second, third and fourth notices, mass mailings, emails, and phone calls.
Prepare weekly credit agenda report for collection calls and weekly collections meetings.
Process credits and adjustments for bad invoicing, scopes of work under warranty and other issues.
Prepare lien releases for Customers to get paid.
Handle customer inquiries on outstanding invoices. This would include faxing/emailing documents as requested by customer.
Requirements
word
excel
customer service
problem solving
3-5 years
construction
The employee is occasionally required to reach above shoulder height to access storage cabinets and mail cubicles.
Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
Specific vision abilities required by this job include Close vision and Distance vision.
Strong analytical and problem solving skills
Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
Possess the ability to manage heavy workload.
Insight: The ability to gather and make sense of information that suggests new possibilities.
Knowledge of personal computers including demonstrated proficiency with Microsoft Word and Excel.
Strong attention to detail
Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
Ability to work efficiently with or without supervision.
3-5 years of experience with customer service and commercial collections required, with preference for contracting industry or commercial construction industry experience.
Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
Strong written and verbal communication skills and a strong ability to make interpersonal connections with internal employees and external customers.
Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
The company was established in the early 20th century, laying the foundation for its long-standing reputation in the industry.
30 offices
Geographic Presence
The company operates across multiple locations in the Western U.S., ensuring comprehensive regional coverage.
$1.4 billion in revenue
Annual Revenue
The company generates significant annual revenue, reflecting its strong financial health and market presence.
100% employee-owned
Ownership Structure
The company is entirely owned by its employees, fostering a unique corporate culture and commitment to growth.
As an employee‑owned firm, it offers start‑to‑finish capabilities: engineering, fabrication, installation, commissioning and service.
Typical undertakings include sports venues (like SoFi Stadium), healthcare campuses, government facilities, commercial towers and educational labs.
Specializing in commercial and industrial HVAC, plumbing, process piping, electrical distribution and building automation systems.
Culture + Values
Commitment: stewardship of our company; caring about and respecting each other; individual and mutual responsibility; creating a highly accountable and repeatable customer experience.
Integrity: never compromise health and safety; high moral and ethical behavior; trustworthy and honest; we do what we say and we stand by our products and customers for life.
Authenticity: humble, resilient, and optimistic; positive intent; open to giving and receiving feedback; create a safe place with compassion.
Innovation: value creativity and curiosity; continuously strive to raise the bar; courageous to seek a better way; practitioners of new ways to improve and reduce costs while maintaining high quality.
Initiative: hands‑on, no job too big or small; proactive self‑starters offering solutions; share knowledge and ask questions; bring a fresh mindset.
Collaboration: believe in the power of working together; give time and skills; leverage knowledge; respect differences of opinion; support each other and trust each other.
Environment + Sustainability
Score 15
DitchCarbon Rating
Indicates below-average carbon action compared to industry average of 20.
No explicit net‑zero target found.
Headquartered in US (medium grid carbon intensity), primary industry (construction) has low carbon intensity.
No publicly disclosed data on renewable energy use, waste reduction, or carbon sequestering initiatives.
Inclusion & Diversity
No public disclosure of formal DEI strategy or gender‑related statistics found on website or LinkedIn.
LinkedIn page states '100% employee‑owned ESOP, family‑oriented feel,' and 'ACCO is an Equal Opportunity Employer AA M/F/V/D' but provides no gender ratio data.
No numeric data on gender representation or DEI outcomes disclosed publicly.