Collections Specialist

Description

• Ensure timely payments in a high-volume, performance-driven environment
• Prioritize and escalate collections efforts to meet and exceed department goals
• Collaborate with the Sales team on collection strategies
• Deliver top-tier customer service during all collections interactions
• Process refunds and small balance write-offs
• Monitor and follow up on collections for past-due accounts receivable
• Reconcile customer accounts as needed
• Conduct monthly reporting with thorough and accurate account notations

Requirements

• Strong phone presence and professional negotiation skills
• Excellent customer service and relationship management skills
• High school diploma or equivalent required
• Detail-oriented, highly organized, and process-driven
• Solid understanding of accounting principles and accounts receivable processes
• Knowledge of customer lending laws and lien laws preferred
• Exceptional written and verbal communication skills

Benefits

• Full-Time Benefits: Medical, Dental, Vision
• Job Stability with a well-established company
• Opportunities for Overtime
• Tuition Reimbursement
• Vast Growth Opportunities
• 401(k) with Employer Matching
• On-Site Clinic
• Great Work-Life Balance
• Paid Vacation, Sick Time & Holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance