Technology Support Specialist I at Alten in Charlotte, NC | Kablio

Role

Description

ticket management

os support

remote hands

crestron support

asset management

client support

Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process

Requirements

troubleshooting

microsoft teams

surface hub

av equipment

2+ years

customer service

Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
Excellent communication skills
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
Self-motivated, organized, detail oriented, ability to multi-task
Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
VIP/White Glove support
Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
Printer support (installation, configuration, relocation, and troubleshooting)
2+ years of on-site technical support experience, or degree in related discipline
Outstanding customer service skills

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1988 Founded

Year Established

The company was established in 1988 by three French engineers, marking the beginning of its journey from a boutique consultancy to a global leader.

€4B Revenue

Annual Revenue

In 2024, the company surpassed €4 billion in revenue, reflecting its growth and success in the engineering and IT sectors.

>30 Countries

Global Presence

The company operates in over 30 countries, demonstrating its extensive international reach and global influence.

50,000 Engineers

Technical Experts

With over 50,000 engineers among its 57,700 employees, the company underscores its deep technical expertise and commitment to innovation.

The company specializes in projects across various industries, including aeronautics, automotive, rail, energy, life sciences, telecommunications, and defense.
They utilize a hybrid delivery model, combining on-site consulting with offshore delivery centers across Europe, Asia, and the Americas.
The company's history is characterized by strategic acquisitions and international expansion, enhancing its offerings in IT services.

Culture + Values

Development of our people
Engineering culture
Pursuit of sustainable growth
Incorporating human values, environmental protection, and engineering culture at the heart of our CSR strategy

Environment + Sustainability

59.8% & 55% Cut

GHG Reduction Targets

Aims to reduce scope 1 & 2 GHG emissions by 59.8% and scope 3 intensity by 55% by 2030 from 2019 levels.

Net-Zero 2050

Emissions Target

Committed to achieving net-zero emissions by 2050, validated by the Science-Based Targets initiative.

12,527 MWh

Renewable Energy

Consumed 12,527 megawatt-hours of renewable energy in 2023, contributing to clean energy use.

50% Certified

ISO 14001 Compliance

Half of the company's entities are certified under the ISO 14001 environmental management standard.

4-pillar action plan: renewable energy, digital responsibility, sustainable mobility, responsible sourcing

Inclusion & Diversity

31% Women

Global Workforce Representation

Women make up 31% of the Group, reflecting strong strides toward gender diversity.

+100 Nationalities

Employee Diversity

Over 100 nationalities are represented among employees, showcasing global inclusivity.

2024 Adherence

UN Women’s Empowerment

Committed to UN Women’s Empowerment Principles, reinforcing gender equality practices.

Since 2011

CNJE Partnership

Premium partner of CNJE since 2011, actively engaging students across ~200 institutions.

Signatory of engineering charter for gender diversity
Targeted initiatives for disability inclusion and partnerships with local associations
Personalized career paths, coaching, mentoring, professional & geographic mobility programs

Articles

Role

Description

ticket management

os support

remote hands

crestron support

asset management

client support

Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process

Requirements

troubleshooting

microsoft teams

surface hub

av equipment

2+ years

customer service

Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
Excellent communication skills
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
Self-motivated, organized, detail oriented, ability to multi-task
Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
VIP/White Glove support
Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
Printer support (installation, configuration, relocation, and troubleshooting)
2+ years of on-site technical support experience, or degree in related discipline
Outstanding customer service skills

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1988 Founded

Year Established

The company was established in 1988 by three French engineers, marking the beginning of its journey from a boutique consultancy to a global leader.

€4B Revenue

Annual Revenue

In 2024, the company surpassed €4 billion in revenue, reflecting its growth and success in the engineering and IT sectors.

>30 Countries

Global Presence

The company operates in over 30 countries, demonstrating its extensive international reach and global influence.

50,000 Engineers

Technical Experts

With over 50,000 engineers among its 57,700 employees, the company underscores its deep technical expertise and commitment to innovation.

The company specializes in projects across various industries, including aeronautics, automotive, rail, energy, life sciences, telecommunications, and defense.
They utilize a hybrid delivery model, combining on-site consulting with offshore delivery centers across Europe, Asia, and the Americas.
The company's history is characterized by strategic acquisitions and international expansion, enhancing its offerings in IT services.

Culture + Values

Development of our people
Engineering culture
Pursuit of sustainable growth
Incorporating human values, environmental protection, and engineering culture at the heart of our CSR strategy

Environment + Sustainability

59.8% & 55% Cut

GHG Reduction Targets

Aims to reduce scope 1 & 2 GHG emissions by 59.8% and scope 3 intensity by 55% by 2030 from 2019 levels.

Net-Zero 2050

Emissions Target

Committed to achieving net-zero emissions by 2050, validated by the Science-Based Targets initiative.

12,527 MWh

Renewable Energy

Consumed 12,527 megawatt-hours of renewable energy in 2023, contributing to clean energy use.

50% Certified

ISO 14001 Compliance

Half of the company's entities are certified under the ISO 14001 environmental management standard.

4-pillar action plan: renewable energy, digital responsibility, sustainable mobility, responsible sourcing

Inclusion & Diversity

31% Women

Global Workforce Representation

Women make up 31% of the Group, reflecting strong strides toward gender diversity.

+100 Nationalities

Employee Diversity

Over 100 nationalities are represented among employees, showcasing global inclusivity.

2024 Adherence

UN Women’s Empowerment

Committed to UN Women’s Empowerment Principles, reinforcing gender equality practices.

Since 2011

CNJE Partnership

Premium partner of CNJE since 2011, actively engaging students across ~200 institutions.

Signatory of engineering charter for gender diversity
Targeted initiatives for disability inclusion and partnerships with local associations
Personalized career paths, coaching, mentoring, professional & geographic mobility programs

Articles