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HOA Manager
Lennar
Manage HOA operations, finances, facilities, and resident relations for Lennar communities.
7d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Fayetteville, AR
Onsite
Company Size
13,500 Employees
Service Specialisms
Homebuilding
Mortgage Financing
Closing Services
Property Development
Design
Project Management
Construction Services
Customer Care
Sector Specialisms
Residential
Commercial
Homebuilding
Multifamily
Mortgage Financing
Title Insurance
Real Estate Settlement
Land Development
Role
What you would be doing
financial analysis
budget development
cash forecasting
asset management
complaint log
loc management
- Develop a process of communication between Lennar Sales and Community representatives and HOA Management
- Develop and maintain an effective ongoing resident’s relations plan, implement initiatives, and retain an operating environment to achieve a satisfactory level of resident service as measured by formal and informal feedback and surveys
- Sit on HOA and CDD board of directors as required
- Secure all new Letter’s of Credit (LOCs), negotiate all reductions in LOCs along with tracking and monitoring all LOCs the Division has outstanding
- Manage customer complaint log to ensure proper resolution to all complaints are resolved in the timeframe expectations set by the division
- Participate in the operation of Community Development Districts
- Manage the preparation, establishment and operation of Homeowner, condominium and commercial associations and act as a liaison and board member
- Provide leadership and direction to effectively manage relationships with other business groups and achievement of company and property goals and objectives
- Responsible for operational control of all HOA’s and clubs in excess of $50MM in assets, and developing strategies and executing a plan to lead a team of external management companies and consultants
- Develop and implement the processes that will improve consistent communication flow to our customers and management companies including but not limited to community: newsletters, event calendars and web-sites
- Lead team of external management companies & consultants responsible for managing in excess of $50M in assets (clubs and common areas)
- Responsible for monthly analysis and review of community homeowner/condominium associations and CDD financial statements
- Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process
- Develop complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions
- Responsible for service standards execution by management companies including golf courses, restaurants, pools, club and fitness facilities
- Facilitate specific customer care seminars for residents
- Oversee the coordination with appropriate homebuilding field, administration and sales associates on community needs or requests.
- Manage the creation and supervision of community structures including master and sub homeowner associations, maintenance free designations, community development districts and condominium and common associations
- Develop, implement and track the annual HOA budget for the Division as well as tracking budgets for all communities
- Responsible for developing and implementing the annual HOA budget for the Division, including revenue projections, deficit funding projections, and marketing plan to boost revenue from Food & Beverage income
- Direct all association meetings including quarterly meetings, budget meetings, committee meetings, public presentation meetings, annual meetings and turnover
- Assemble, review, approve and monitor all Architectural Control Requests for the Associate’s where the Declarant is still in control of the Board
- Assemble, review update and monitor all information entered into the Access system for the Land Department
- Respond to all customer complaints and coordinate with Lennar' Corporate customer care department to resolve outstanding concerns
- Create all HOA documents, club plan documents, condominium documents, and sales disclosure documents
- Prepare and execute community Asset Management Plan
- Direct all interaction with customers and all on-site and off-site management companies, association managers, activities directors, gate attendants, arc boards, vendors and suppliers personnel
- Responsible for managing the performance of all management companies and developing processes to implement staff evaluations and development programs
- Develop and manage community budgets
- Insure proper staff training, supervision and follow through is being executed by management companies
What you bring
computer literacy
project scheduling
hoa manager
3 years
bachelor's
customer service
- Ability to read, analyze, and interpret technical procedures, contracts, financial reports, regulations, and other documents with a similar degree of complexity
- Computer literacy, including word-processing, spreadsheet analysis, project scheduling and data management software
- Ability to communicate effectively and concisely, both verbally and in writing
- Proven experience in coordinating staff, trade vendors, service contracts, community improvements, and managing budgets is a must.
- Minimum High School Diploma or equivalent required
- Must have initiative and be able to achieve objectives with minimal supervision.
- Must be detail-oriented and a problem-solver able to deal with complex situations
- Minimum three (3) years’ experience as an HOA manager, managing various communities property and associated infrastructure, including but not limited to open-space, trails systems, playground amenities and pools.
- Strong working knowledge of customer service principles and practices
- Valid Driver’s License and satisfactory driving record
- Bachelor's degree in Business, Finance or related field preferred
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Largest Homebuilders
Ranking by Size
Consistently ranked as one of the largest homebuilders in the U.S.
21 States
Operational Reach
Operates in 21 states, building homes across a wide range of communities.
- Known for its focus on affordability and quality.
- Builds homes in a wide range of communities from first-time homebuyers to luxury estates.
- Integrates technology into homes, offering smart home solutions for modern living.
- Notable projects include large-scale suburban communities and mixed-use developments, focusing on sustainability and convenience.
- History includes several notable acquisitions, expanding its capacity to build homes nationwide.
- Continues to innovate with a focus on reducing construction costs and increasing home energy efficiency.
- Specializes in land development, mortgage services, and title insurance, creating a comprehensive approach to homebuilding.
- We work to maximize the quality of our building materials, lower costs to deliver greater value, and observe internal quality assurance programs and external third-party inspection processes to guarantee the quality of every new home.
- We deliver exceptional value through industry-leading incentives. Our simplified homebuying experience offers Everything’s Included® at the best value, a Lennar Account to manage your home, and our family companies handle mortgage, title and insurance needs to ensure a smooth closing.
- We hold the highest level of integrity for our customers, associates, shareholders, trade partners, community, and environment. We are committed to doing the right thing for the right reason, being an innovator, and constantly focused on improving the quality of our homes.
$30M Savings
Geothermal Energy Savings
Projecting savings for homeowners over two decades in a Colorado pilot.
25% Water Cut
Greywater Reuse Reduction
Reducing indoor water use with residential greywater systems.
- Targeting net-zero carbon emissions across operations and communities by 2035.
- Investing in large-scale 3D-printed homes via ICON to reduce waste and enhance resilience in home construction.
- Piloting battery-powered home energy backup systems in Texas, offering outage protection and grid stability.
~30%
Women in Leadership Roles
Approximately 30% of leadership roles are held by women.
45% women / 55% men
Gender Split Among Associates
Associates are split approximately 45% women and 55% men.
- Launched 'Work Where Everyone’s Included™' initiative with an advisory council to embed inclusion across hiring, communities, and career development.
- Established the Focus Five framework: (1) executive commitment, (2) embedding inclusion in culture, (3) continuous education, (4) developing a diverse leadership pipeline, (5) measuring progress.
- Created Everyone’s Included Advisory Council to guide inclusion efforts.
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