Senior Community Manager

Description

• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
• Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR
• Provide excellent customer service while maintaining the highest standards for resident service
• Assist in budget preparation and ensure adherence to approved budgets
• Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
• Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards

Requirements

• Must be able to read documents, computer screens and data
• Team player, professional, and effective communication skills
• Proficient in Microsoft Office Suite and property management software
• May be required to climb stairs
• 3 + years of related multi-family property management experience
• Valid driver’s license – Required
• Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience
• Strong leadership and management skills
• May be required to sit for extended periods of time while working at a desk
• Must be able to operate a computer, keyboard, mouse and other office equipment
• Must be able to hear and understand verbal communications in person and over the phone or computer

Benefits

• 401(k) with robust company match
• Paid time off plus floating holidays and volunteer days
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
• Opportunities for professional development, career growth, and role-based learning plans
• Weekly pay for all associates working onsite at an apartment community
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance