Service Delivery Coordinator

Description

You’ll work in a small team and closely with the Head of Delivery and Head of Programmes to support their key customers.

Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors.

The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals.

• Act as the day-to-day point of contact for customers on all break/fix and service-related issues.
• Triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors
• Own and manage all customer tickets via Jira and customer portals (VMO2, BT)
• Manage term contractor purchase orders, invoicing, and general administration
• Working with the operational Build team to coordinate site access, materials, and scheduling for corrective works, ensuring maximum efficiency in the use of resources between build and break/fix and maintenance activities

Requirements

In what’s going to be a small team we are looking for someone who can be flexible to meet the flexile demands of the role.

• Experience in working with Jira ticketing or a similar service management tool
• Excellent communication and stakeholder management skills — able to balance the needs of customers, contractors, and internal teams
• Prior experience in telecoms network build and maintenance.

Benefits

It’s a fully remote role, with potential travel into London from time to time for team meetings throughout the year.

Base Salary £40k

Fully Remote

• Contact Stephen via the main professional social media site (LI) , drop him a private message and he will get back to you

Training + Development

Interview process

Visa Sponsorship

Security clearance