Yardi Business Analyst

Description

• Ensures smooth every day running of the Yardi (“Residential Systems”) Support queue, which includes Related’s custom online leasing solution, monitoring that SLAs are met and that quality targets are reached and maintained.
• Applies updates, corrections, additions, and handles migrations to new platforms for existing software.
• Assist with project documentation, including system requirements, process design, and testing plans according to standard financial and residential System Development Life Cycle methodologies.
• Takes a proactive approach in trying to assess Yardi from user perspective and generate solutions even before the issues are raised by the end-users.
• Executes aspects and phases of testing initiatives for moderate to large sized system implementations and/or enhancement projects. Writes test scripts and works with customers to tests system upgrades/fixes to ensure the system matches the business requirements.
• Works with 3 rd party vendors to gather and analyze business and system requirements for new releases. Assists with technical and/or business design solutions to ensure the system meets the business requirements.
• Performs business analysis through compiling and analyzing data. Gathers and documents business requirements collected from customers and 3 rd party vendors. Writes functional specifications based on business requirements.
• Works closely with the Yardi end users, you will assist with the tailoring of the system, designing and testing reports and creating/documenting procedures
• Assists with new lease setups in Yardi including coordination between vendor, tracking progress, perform UAT for pre and post conversion and perform post migration review

Requirements

• Software documentation and training experience is highly desired
• Strong SQL experience
• Highly organized, with attention to detail
• Ability to prioritize demands of third parties
• Bachelor’s degree preferred
• Excellent written and verbal communication skills
• Natural ability to take ownership, act with a sense of urgency and accept challenges
• 2-4 years of Yardi Voyager experience with residential property management
• Experience with working within a helpdesk / support environment
• Knowledge of Yardi Voyager software add-on modules (Rent Café, Payment processing, Concierge, etc.)

Benefits

• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Career Development : Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
• This role is hybrid / office location is 410 10th Avenue
• Personalized Health Care : Multiple medical, dental, and vision plan options; Employee Assistance Program

Training + Development

Interview process

Visa Sponsorship

Security clearance