Description
incident management
system configuration
code development
solution design
itil process
cross‑team collaboration
The role involves executing system configuration, customization, maintenance, repair, and design of core systems while partnering with cross‑system teams to deliver scalable, repeatable technology solutions that meet business and stakeholder requirements.
- Communicate with customer and information technology colleagues in a timely manner to deliver technical solutions to business requirements.
- Utilize ITIL methodology and ticketing software to track and manage incidents, changes, problems, tasks, and demands.
- Partner with business analysts, to lead business stakeholders and cross functional technology teams to execute business requirements.
- Develop clean code, documentation, and follow best practices to ensure the support, upgrades, and maintenance of business systems.
- Support departmental cross-team project work.
- Serve as an SME through incident management and support escalations and knowledge management use cases.
- Serve as partner to end users in the best solution design to execute technical requirements.
- Development, documentation, process flows, manage multiple tasks, ITSM, troubleshooting, configuration, operations systems, database, messaging.
Requirements
api development
rest
agile
unit testing
bachelors
4+ years
Candidates must have at least four years of relevant experience and possess strong skills in development, documentation, process flows, ITSM, troubleshooting, configuration, operations systems, databases, and messaging, together with excellent written and verbal communication, customer service, stakeholder alignment, relationship building, time management, and teamwork.
- Ability to execute development, configuration, maintain, and test software based on designs set by senior level developers.
- Ability to conduct customizations, implementation, upgrades, document management, and support of the business-critical systems.
- Proficient understanding of API development, integration, and message protocols (Postman, REST, SOAP, JSON, XML and equivalents) to work across enterprise systems.
- Familiarity working in agile and scrum methodology environment to ensure SDLC timelines and stories are completed.
- Ability to integrate data from various back-end web services and databases.
- Able to exhibit the use of best practices, methods of solution design and debugging.
- Ability to develop unit test plans and tests cases, to ensure customizations and configurations are well executed before deploying into production.
- Regular attendance onsite is required.
- Four (4) or more years of experience in the field or in a related area.
- Written and verbal communication, customer service, stakeholder alignment, relationship building, time management, team collaboration skills.
- Bachelors degree in Information Technology or related field
Benefits
The position offers a salary range of $92,600 to $154,400, reflecting experience, education, and responsibilities, and includes a competitive total rewards package within a people‑first culture that supports employee growth and success.
Training + Development
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