Customer Relationship Management Executive

Description

• Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.
• Provide customers with a exceptional quality service experience.
• Guide customers to complete unit/property documentation and registration.
• Keep records of customer interactions, process customer requests, and file documents.
• Retain customers and reflect professional image of the company.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow up with customers on critical and pending issues relating to projects, like (termination of contract, cancellation of contract, transfer letters for the project, defaulters, etc).

Requirements

• Proven ability to tactfully communicate via phone and email with customers, brokers, and internal team members.
• Fully aware of the regulations and laws pertaining to Dubai RERA.
• Ability to organize and prioritize work assignments to meet deadlines.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.
• Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance