Help Desk Technician
DR Horton
Provide IT support for hardware/software, ticketing, imaging, and warranty repairs.
6 days ago ago
Junior (1-3 years)
Full Time
TX-Arlington
Office Full-Time
Company Size
13,000+ Employees
Service Specialisms
Construction
Sector Specialisms
Residential homes
Role
What you would be doing
troubleshooting
issue tracking
user communication
vendor management
hardware support
account administration
- Complete work order fully documenting each step of the troubleshooting process
- Document and track the details of the issue, status and resolution, using the help desk tracking application
- Communicate and followup with the user while working the issue and ensure successful and timely completion of the issue
- Work with external vendors
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Research and resolve hardware and software application issues
- Aid with division office and corporate moves
- Administer user accounts for several different computer systems
What you bring
overtime
- Ability to work overtime
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Since 2002
Years as Industry Leader
The company has consistently ranked as America's largest homebuilder since 2002, showcasing its long-term leadership and commitment to the residential construction market.
- Offers a diverse range of homes designed to meet the needs of various life stages, ensuring that there is a home for everyone.
- Renowned for commitment to quality and innovation, notably through the integration of smart home technology in their offerings, providing enhanced convenience and modern living experiences for homeowners.
- Supports homebuyers and homeowners with a suite of tools and resources, facilitating a smooth and informed homebuying process.
- Collaborates extensively with real estate agents to help clients find their ideal homes, demonstrating a strong commitment to customer satisfaction and community engagement.
- fosters a company culture that emphasizes a blend of small business mentality and large-scale operational success.
- maintains a close-knit, collaborative atmosphere among its employees, encouraging open communication and teamwork.
- values hard work, creativity, and professional growth, providing an environment where employees are motivated to learn and advance in their careers.
- culture is described as relaxed yet productive, ensuring that employees feel supported while also being driven to achieve their best.
- prioritizes putting people first, which is reflected in the positive outcomes for their clients, employees, and the communities they serve.
- is actively engaged in enhancing its environmental and sustainability strategies, focusing on energy efficiency, resource management, and reducing greenhouse gas emissions.
- incorporates energy-efficient designs and technologies in its homes to minimize environmental impact and improve sustainability.
- One of their key initiatives includes the integration of smart home technologies, which contribute to energy conservation and efficiency.
- has also been working on improving water management and efficiency, which is crucial for sustainable development.
- measures success through its inclusion in the Dow Jones Sustainability North America Index, reflecting its commitment to sustainable practices.
- is involved in responsible land development and aims to continue enhancing its sustainability reporting and data collection processes to better track and disclose its environmental impact.
26% non-white employees
Diverse Workforce
The company maintains a workforce where 26% of employees are non-white, reflecting a commitment to diversity.
2% increase in diversity
Diversity Growth
There has been a 2% increase in the proportion of non-white employees over the past five years, indicating progress in fostering diversity.
- The company is committed to fostering a diverse and inclusive workplace, recognizing that diversity in backgrounds, experiences, and perspectives enhances their operations and culture.
- The company's inclusion and diversity strategy is reflected in its policies and initiatives aimed at creating an equitable environment.
- The company supports diversity through partnerships with vendors and suppliers who have established their own programs to promote a diverse workforce.
Articles
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