Description
repair scheduling
inspection management
first responder
defect diagnosis
cost estimation
it reporting
This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.
The purpose of this role is to provide Orbit customers with the assurance of a dedicated and customer focused approach for repairs delivery. Ensuring our homes and communal places are safe, well maintained and that our contractual obligations to customers are delivered effectively and efficiently
- Actively find solutions to required repairs, provide specifications and schedules of works to reflect good building practice, ensuring that works orders are designed and prioritised to deliver cost effective, high quality, customer-focused repairs
- Inspection workstreams include Day to Day Repairs, Major Repairs and Damp, Mould and Condensation across individual dwellings and communal assets
- Provide the business with a “First Responder” capability by attending Fire, Insurance and Structural incidents and action the resolution including the management of immediate risk removal
- Responsible for carrying out Structural and Technical Repairs Inspections, DMC Inspections, DTD Repairs Inspections and provide technical assistance to the business on repairs related matters
- Diagnose building defects and seek budget estimates for remedial improvement works, seeking advice on complex matters from the Area Repairs Managers
- Responsible for carrying out pre, interim and post inspections, specify and cost works using SORs as required. Update IT systems with all necessary information and report on property conditions
- To assist with the budget control and liaise with Area Repairs Manager to confirm budgets are on track and apply a true commercial approach to repair requirements
- As part of the Property Repairs team’s new culture of “Ownership and Resolution”, you will be the owner of and manage the customer expectations on inspected repairs and be the point of contact for all responsive repairs’ escalations and complaints within your assigned property area
Requirements
higher national
rics
condition surveys
maintenance management
legislation
flexibility
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
- Ordinary or Higher National Certificate in building or a related discipline
- Flexible approach to travel and working hours to accommodate customer meetings and out of hours rota
- Experience in Stock Condition Surveys for social housing
- Experience of conflict management and dealing with vulnerable customers
- Knowledge, experience, and the ability to survey properties and provide accurate and detailed schedules of work using schedule of rates codes
- Knowledge/experience of building maintenance and repair management
- Knowledge/experience of disrepair
- RICS qualification or Experience of working in a building surveying role or similar capacity
- Knowledge of relevant Housing and H&S legislation (e.g., Landlord & Tenant Act, RICS Code, Building Safety Act, etc.)
- Knowledge and experience of working with mixed tenure blocks and understanding differences in lease agreements
Benefits
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
Training + Development
Information not given or found
