Business Systems Manager

Description

• Identify process and system improvements. Participate in internally driven projects to increase efficiency and customer satisfaction. Recommend executing functional operational programs and procedures.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Respond to and resolve technical and system issues within a variety of software packages. Resolve questions and problems within the department. Document issues, resolutions, or other actions using an incident management system.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Ensure that all supported systems are following established best practices, regulatory requirements, CAPP, and internal and external controls.
• Assist the team with the installation of basic system migrations. This also includes new clients, system implementations, and upgrades.
• Communicate ongoing feedback on team, project, and department impact of projects. Present team and clientfacing training for system overviews, changes, and new system deliveries.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

Requirements

• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Extensive organizational skills with a strong inquisitive mindset.
• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial related calculations

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance