Repairs Coordinator at Sage Homes in Northampton, England, United Kingdom | Kablio

Role

Description

kpi monitoring

data management

work orders

housing system

repair scheduling

customer service

We're looking for a proactive and highly organised Direct Repairs Coordinator to support the delivery of responsive repair services. This role is central to ensuring repairs are scheduled, tracked, and completed efficiently, while maintaining high standards of customer service and operational effectiveness.

Monitor KPIs such as job completion rates and customer satisfaction, escalating issues when needed.
Provide administrative support across departments and ensure databases and documentation are kept up to date.
Maintain effective communication with internal teams, residents, and external contractors.
Coordinate and manage repair work orders using the housing management system, ensuring accuracy and timely updates.

Requirements

microsoft office

housing systems

repairs coordination

customer service

time management

regulations

This role is based from our Northampton office on a full-time basis, on successful completion of your probation there will be the option to work 2 days remotely.

Excellent communication and customer service abilities.
Strong organisational and time management skills with the ability to manage competing priorities.
Proficient in Microsoft Office and housing management or scheduling systems.
Proven experience in a repairs or maintenance coordination role.
Knowledge of property maintenance and housing sector regulations is desirable.

Benefits

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

Annual discretionary bonus scheme
Study support package, helping you achieve your personal and professional development ambitions
25 days holiday, and an additional day for every year's service (up to five years)
Workplace Pension - matching personal contributions up to 5%
A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

11k Homes

Homes Delivered

By the end of 2022, nearly 11,000 homes were delivered through Sage's initiatives targeting affordable housing.

£1.3B Portfolio

Portfolio Value

The total value of completed and under-construction properties exceeds £1.3 billion.

3,447 Homes

2022 Deliveries

In 2022 alone, Sage Homes delivered 3,447 high-quality affordable housing units.

97% EPC

Energy Efficiency

97% of Sage Homes' properties achieve excellent energy performance ratings of EPC A/B.

Partners with major housebuilders and councils to acquire new homes under section 106.
Delivers high-quality Shared Ownership and Affordable Rent properties.
Targets 30,000 homes by 2030.
Revenue of £227 million in 2022.
Typical projects include council-allocated rentals and Shared Ownership developments.
Has become England’s largest newly built affordable housing provider in just a few years.

Culture + Values

We deliver high-quality homes that are designed to meet the needs of our customers.
We are committed to creating a positive and lasting impact on the communities in which we build.
We value integrity, collaboration, and respect in every aspect of our work.
We embrace innovation and are continuously seeking ways to improve our processes and products.
We prioritize sustainability and strive to make a difference in the environment with every project.

Environment + Sustainability

Net-Zero by 2050

Carbon Emissions Target

Committed to achieving carbon neutrality through comprehensive sustainability initiatives.

Promotes use of sustainable materials and energy-efficient technologies in developments.
Committed to reducing environmental impact through waste management, water conservation, and low-carbon design solutions.
New homes built to high energy-efficiency standards with sustainable features like solar panels and electric vehicle charging points.
Continuously monitors and measures environmental performance to ensure sustainability target compliance.

Inclusion & Diversity

All employees are valued and respected in creating an inclusive and diverse workplace.
A balanced gender representation in leadership roles is a key focus.
Equal opportunities are provided for all employees, regardless of gender, ethnicity, or background.
Recruitment efforts prioritize building a diverse talent pool across all business areas.

Articles

About Us

Careers

Role

Description

kpi monitoring

data management

work orders

housing system

repair scheduling

customer service

Monitor KPIs such as job completion rates and customer satisfaction, escalating issues when needed.
Provide administrative support across departments and ensure databases and documentation are kept up to date.
Maintain effective communication with internal teams, residents, and external contractors.
Coordinate and manage repair work orders using the housing management system, ensuring accuracy and timely updates.

Requirements

microsoft office

housing systems

repairs coordination

customer service

time management

regulations

This role is based from our Northampton office on a full-time basis, on successful completion of your probation there will be the option to work 2 days remotely.

Excellent communication and customer service abilities.
Strong organisational and time management skills with the ability to manage competing priorities.
Proficient in Microsoft Office and housing management or scheduling systems.
Proven experience in a repairs or maintenance coordination role.
Knowledge of property maintenance and housing sector regulations is desirable.

Benefits

Annual discretionary bonus scheme
Study support package, helping you achieve your personal and professional development ambitions
25 days holiday, and an additional day for every year's service (up to five years)
Workplace Pension - matching personal contributions up to 5%
A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

11k Homes

Homes Delivered

By the end of 2022, nearly 11,000 homes were delivered through Sage's initiatives targeting affordable housing.

£1.3B Portfolio

Portfolio Value

The total value of completed and under-construction properties exceeds £1.3 billion.

3,447 Homes

2022 Deliveries

In 2022 alone, Sage Homes delivered 3,447 high-quality affordable housing units.

97% EPC

Energy Efficiency

97% of Sage Homes' properties achieve excellent energy performance ratings of EPC A/B.

Partners with major housebuilders and councils to acquire new homes under section 106.
Delivers high-quality Shared Ownership and Affordable Rent properties.
Targets 30,000 homes by 2030.
Revenue of £227 million in 2022.
Typical projects include council-allocated rentals and Shared Ownership developments.
Has become England’s largest newly built affordable housing provider in just a few years.

Culture + Values

We deliver high-quality homes that are designed to meet the needs of our customers.
We are committed to creating a positive and lasting impact on the communities in which we build.
We value integrity, collaboration, and respect in every aspect of our work.
We embrace innovation and are continuously seeking ways to improve our processes and products.
We prioritize sustainability and strive to make a difference in the environment with every project.

Environment + Sustainability

Net-Zero by 2050

Carbon Emissions Target

Committed to achieving carbon neutrality through comprehensive sustainability initiatives.

Promotes use of sustainable materials and energy-efficient technologies in developments.
Committed to reducing environmental impact through waste management, water conservation, and low-carbon design solutions.
New homes built to high energy-efficiency standards with sustainable features like solar panels and electric vehicle charging points.
Continuously monitors and measures environmental performance to ensure sustainability target compliance.

Inclusion & Diversity

All employees are valued and respected in creating an inclusive and diverse workplace.
A balanced gender representation in leadership roles is a key focus.
Equal opportunities are provided for all employees, regardless of gender, ethnicity, or background.
Recruitment efforts prioritize building a diverse talent pool across all business areas.

Articles

About Us

Careers