Repairs Coordinator

We're looking for a proactive and highly organised Direct Repairs Coordinator to support the delivery of responsive repair services. This role is central to ensuring repairs are scheduled, tracked, and completed efficiently, while maintaining high standards of customer service and operational effectiveness.

• Monitor KPIs such as job completion rates and customer satisfaction, escalating issues when needed.
• Provide administrative support across departments and ensure databases and documentation are kept up to date.
• Maintain effective communication with internal teams, residents, and external contractors.
• Coordinate and manage repair work orders using the housing management system, ensuring accuracy and timely updates.

This role is based from our Northampton office on a full-time basis, on successful completion of your probation there will be the option to work 2 days remotely.

• Excellent communication and customer service abilities.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Proficient in Microsoft Office and housing management or scheduling systems.
• Proven experience in a repairs or maintenance coordination role.
• Knowledge of property maintenance and housing sector regulations is desirable.

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

• Annual discretionary bonus scheme
• Study support package, helping you achieve your personal and professional development ambitions
• 25 days holiday, and an additional day for every year's service (up to five years)
• Workplace Pension - matching personal contributions up to 5%
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions