Branch Administrator

Description

• Ensures the store presents a good image to customers and staff including stocking goods such as literature displays, coffee pods, printer paper, ink, organization of storage closet, and other office items.
• Focus on support for territory managers and ISR’s with all types of customer or equipment issues.
• Participate in a weekly A/R call with Headquarters
• Become farmilar with DIT (Dealer Inventory Tracking) and act as a backup to branch ISR regarding inventory and yard duties.
• Work with DHQ to open customers in-house and Power Plan accounts.
• Provides administrative support to all branch departments including parts, sales, and service
• Interact with company personnel to assist in locating equipment and determining availability within the branch and other branches
• Assists Salesman & General Manager in collecting on aged accounts.
• Reconcile credit card statement for P-Card
• Set up new vendor account with DHQ when needed
• Create customer invoices including Ad-hoc invoices when needed
• Issue purchase orders and approve invoices when necessary.
• Customer account deep dives including calling reps at PP to help resolve issues on accounts, matching, requesting credits etc
• Assist sales team with hiring haulers for equipment transfers / rental moves and such.
• Deposit cash daily and manage petty cash.
• Create customer invoices including proforma invoices when needed
• Assists walk-in customers by learning basic qualifying questions for rentals/demos/sales to generate business.
• Coordinate with local vendors such as plumbing, A/C, and landscaping to ensure services are properly completed.
• Enter payroll hours for service team daily, process payroll for branch weekly. (ADP Function)
• Handles incoming and outgoing phone calls and email correspondence through the branch.
• Complete accurate and timely records including rental agreements, DEMO agreements, requests, filing, and correspondence with DHQ.
• Take lead on branch events, customer appreciation events and such.

Requirements

• Must be able to self-manage/self-motivate.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Strong problem-solving skills.
• Customer Service experience
• Valid Driver’s License and maintain a clean driving record.
• Bilingual a plus
• Ability to communicate effectively with teammates and customers
• Administrative Support experience
• Organization and communication skills must be highly developed. Computer skills need to be broad based.
• Quick learner with the ability to think out of the box.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Valid Drivers License
• Two-year college degree or heavy equipment sales experience may be substituted or combined with education.
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance