Provides water services and wastewater treatment to homes, businesses, and industries across Ireland.
Reporting to the Development Plannng Regional Technical Lead, the Regional Planning Analyst will be responsible for further developing and managing Uisce Éireann’s role as a prescribed body with respect to Development Management including; liaison with Local Authority Water Services and Planning Departments who respond to development management issues on behalf of Uisce Éireann, with An Bord Pleanala in relation to non-section 34 applications and appeals, with the wider Connections and Developer Services Team in relation to new connections enquires.
Receive and carry out desktop assessments of planning referrals along with attached supporting documentation.
Keeping up to date with best practice
Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards
Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation
Provide planning input for Pre-Connection Enquiries, Connection Applications, Diversions, where required across Uisce Éireann’s operational regions.
Raise risks and issues as appropriate to the Development Plannng Regional Technical Lead
Customer Operations develop, deliver, and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy
Fulfil Uisce Éireanns (UÉ) statutory obligations under the Planning and Dev Act 2000 for development related planning applications.
Participate in ongoing projects as required
Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives
Maintain and develop UÉs relationship with Planning Authorities nationally
Support end-to-end case management of connection and developer services related statutory planning cases for the associated region.
Ensure that databases are maintained and are fit for purpose
Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job
Support the review, further development and over-seeing of the implementation of the protocols currently being operated by Capita in relation to planning referrals
Coordinate tasks and schedules as appropriate
Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all connections to the Uisce Éireann network. The CDS team manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS are responsible for delivering a highly effective customer service, including reviewing, and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer.
Complete technical planning assessments for EIAR Scoping requests, Section 34, Large Scale Residential Developments, Strategic Infrastructure Developments, Part 8 Planning review and any other development related planning within statutory deadlines.
Collaboration with key internal stakeholders across the UÉ business
Contribute to achieving the objectives and targets of the Customer Operations Function
Experience working within a team, with strong people, change management and conflict resolution skills
Relevant third level qualification and or planning/engineering accreditation is desirable
Experience in taking ownership of safety responsibility and contributing to continuous improvement initiatives
A minimum of 3 years’ experience in the water, utilities or similar industries is desirable and or relevant experience
Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team
Strong analytical skills and ability to identify and analyse problems and potential improvements and propose and implement solutions
Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others
Ability to maintain effective partnerships with key stakeholders internally and externally
Experience of wokring within the areas of environment & planning is desirable
Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements