Customer Service Associate

Description

The Community Associate role works within a team to manage the day‑to‑day operation of a property and its resident community. Responsibilities include marketing the community, handling building maintenance, administering tenancy paperwork, and ensuring a high‑quality resident experience that drives occupancy and retention targets.

• Deliver exceptional resident living experience through front‑of‑house service and proactive support.
• Respond to resident queries and complaints in line with Greystar’s complaints procedure.
• Organise and support community events and activities.
• Build and maintain relationships with clients and local service providers.
• Provide local information on travel, entertainment and amenities to residents.
• Log maintenance requests, file notices and update databases as part of administrative duties.
• Conduct marketing activities such as open‑day attendance and leafleting to promote the property.
• Perform sales and leasing tasks including viewings, move‑ins and follow‑up on enquiries.
• Assist with move‑in and move‑out processes and community preparation.
• Ensure health and safety compliance according to company policies.
• Participate in on‑call roster to provide out‑of‑hours emergency support.
• Chase outstanding rent arrears and promote tenancy extensions or additional revenue streams.
• Raise purchase orders and process tenant refunds promptly.
• Optimize utility efficiency and manage related expenses.
• Provide excellent customer service with strong relationship‑building and influencing skills.
• Work autonomously, prioritize tasks, and manage multiple responsibilities.

Requirements

• Maintain proficiency in Microsoft Office (Word, Excel, Outlook) and use of databases or booking systems.
• Apply knowledge of UK Health and Safety legislation.
• Communicate fluently in written and spoken English.
• Demonstrate strong organisational and numerical abilities.
• Adapt communication and negotiation style to diverse cultural audiences.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance