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Customer Solutions Engineer
NextTracker
Provide front‑line tech support, case handling, and continuous improvement for solar customers.
9d ago
Junior (1-3 years)
Full Time
Nashville,Tennessee - USA
Office Full-Time
Company Size
~750 Employees
Service Specialisms
Digital Solutions
Design
Engineering
Project Management
R&D
Sector Specialisms
Solar
Renewables
Role
What you would be doing
- Collaborate with cross-functional teams (Engineering, Product, Sales) to align solutions with customer needs.
- Monitor and ensure system reliability, escalating performance issues when needed.
- Serve as the first line of technical support for customer inquiries, troubleshooting, and issue resolution.
- Document, track, and manage customer support cases with accuracy and professionalism.
- Promote a customer-centric ethos by tracking and addressing customer concerns through monitoring tools
- Support warranty, performance, and data integrity efforts by maintaining detailed case records.
- Identify opportunities to improve customer support workflows, tools, and documentation.
- Support the development of dashboards, reports, and metrics to track customer experience and support effectiveness.
- Contribute to procedure manuals and knowledge bases, maintaining revision control and accuracy
- Contribute to customer-facing resources, including FAQs, process guides, and training materials.
- Partner with cross-functional teams to test and deploy updates to customer-facing systems.
- Assist in the development and automation of processes that enhance quality and efficiency.
- Report software- or system-related issues to the appropriate teams using defined reporting processes.
What you bringBenefits
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$1.2B Revenue
2023 Global Revenue
Achieved significant financial growth with global revenue reaching $1.2 billion, marking a 25% increase from the previous year.
30% Market Share
Global Solar Tracker Leader
Maintains an average market share of 30% for seven consecutive years, according to WoodMackenzie and IHS Markit.
1,500 Employees
Global Workforce
Employs over 1,500 individuals across more than 30 countries, leveraging local expertise to deliver tailored solar solutions.
- Operates across renewable energy and utility-scale solar sectors, offering services like tracker design, project management, installation support, and performance monitoring.
- Pioneers smart tracking technology with innovations in design, engineering, and software, supported by a robust portfolio of intellectual property.
- Sees robust growth in key regions including North America, Latin America, Europe, and Asia.
- We are a diverse group of technology innovators and clean energy activators.
- We are collaborative team players.
- We do the right thing.
- We are accountable and deliver results.
- We believe in equity and inclusion.
- We are committed to sustainability, decarbonization, and a better tomorrow.
- Their efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity.
- Promotes an open, collaborative work environment that encourages autonomy, flexibility, and intellectual engagement.
- They value creativity and problem-solving and foster a culture where new ideas are welcomed and developed quickly.
18M Homes
Renewable Energy Impact
The company provides sufficient renewable energy to power 18 million homes annually, significantly contributing to the reduction of carbon emissions and promoting clean energy adoption.
- Sustainability is a core part of the company's business and values, with a focus on providing smart solar and software solutions to mitigate climate change and drive the energy transition.
- The company has launched a Responsible Procurement Program to ensure supply chain partners meet sustainability goals.
28% of workforce
Women Representation
percentage of the workforce that is female
- Their DEI hiring strategy focuses on increasing the representation of women, Hispanic, Black, Native American, and Veteran populations.
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