Description

• Refer contracted hardware or software problems or defective products to vendors for service.
• Maintain IT equipment inventory.
• Responds to telephone calls, emails, and service requests for technical support in a timely manner, escalating issues as needed.
• Consult with individual users on computer related problems and providing computer skills training for staff, if needed.
• Duties outlined in this position will require the employee to stand, crouch, sit, bend, use hands and fingers to handle or feel as well as reaching with hands and arms to spaces both high and low. The employee may be standing, walking, climbing, balancing, crawling, crouching, lifting, holding or stooping while on shift.
• Documents, tracks, and monitors assigned requests ensuring a timely resolution.
• Completes projects as assigned in the IT area.
• Assists in troubleshooting of network and related telecom outages and issues.
• Identifies, researches, and resolves questions and problems related to computer hardware, software, printer/scanner, network, and telephone.
• May be required to work over-time; after hours; on weekends or be on-call as work is needed to ensure work is completed.
• Install, configure, upgrade and deploy computer hardware and software.

Requirements

• Intermediate knowledge, skill and ability are required in Microsoft Windows 10/7, knowledge of common PC applications such as Microsoft Office, Anti-Virus and Internet Browsers.
• Must have a valid driver’s license and clean driving history as travel is required between office sites as needed to maintain the company’s IT systems.
• Ability to read, understand and interpret documents such as safety rules and requirements, machine manuals of operation and process procedures. Ability to write information including reports. Ability to speak effectively to customers, coworkers, vendors and the public.
• Must have ability to function, organize and prioritize work in fast paced, high pressure environment.
• Regular and timely attendance is an essential function of this position.
• Must be able to pass a background check and company drug screening.
• Must be able to attend and pass all company required training as needed.
• Specific vision abilities required to perform this job include but are not limited to: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus potentially near and/or far as needed.
• Ability to calculate figures and amounts (measurements in terms of distance, proportions, percentages and area. Ability to apply concepts of basic mathematics.
• Authorization to work in the United States for this company
• To be 18 years of age or older
• Must be skilled at managing and meeting end user expectations.
• Must be able to lift general computer equipment; desktops, monitors and printers.
• 1-2 years of progressive IT related work including detailed troubleshooting experience.
• Must have strong analytical skills.
• Must be a self-starter, be able to keep busy and work effectively and independently with little to no direction.
• General understanding of TCP/IP networks.
• Must possess a valid driver’s license.
• Ability to make common sense understanding to carry out instructions that are provided in written, oral or drawing. Ability to deal with and understand problems involving different variables in many varied situations involving employees, customers and vendors.
• Must have efficient research, organizational and time management skills.
• Employees performing these job functions may be required to lift or move up to 10 pounds and frequently lift or move up to 50 pounds.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!
• Paid Time Off, Parental Leave, and Holidays
• May include working nights and holidays as needed.
• Weekly Paychecks
• Stock Purchase Plan
• Education Reimbursement

Training + Development

Interview process

Visa Sponsorship

Security clearance