Service Advisor

Description

• Source parts and tools during job set-up and provide shipping instructions to the site
• Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
• Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
• Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
• Schedule both machine repairs and preventative maintenance for the Technicians
• Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)
• Update and manage Service Scheduler in a timely and accurate manner
• Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
• Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
• Provide customer support for incoming calls and effective follow up during and after machine repairs
• Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs

Requirements

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Minimum 5 years experience in service operations

Benefits

• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Minimum post-secondary education
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
• Working for the best in class equipment dealer and with the premium Caterpillar brand

Training + Development

Interview process

Visa Sponsorship

Security clearance