Portfolio Support Manager

Description

• Assist with capital needs assessments and long-term maintenance planning.
• Ensure ongoing compliance with LIHTC, HUD/Section 8, and other applicable housing program requirements, including certifications, re-certifications, and file audits.
• Monitor rent collection and take timely action on delinquencies in accordance with legal requirements and company policy.
• Foster a supportive and collaborative environment that emphasizes teamwork, accountability, and service excellence.
• Partner with the Director of Portfolio Operations to ensure properties stay aligned with ownership goals and contractual/regulatory requirements.
• Support budgeting, financial reporting, and variance tracking as needed.
• Share insights and recommendations on recurring challenges, offering practical solutions for improvement.
• Act as a culture carrier across the portfolio, reinforcing values of integrity, service, and excellence.
• Supportive Leadership: Provides short-term guidance that empowers staff without undermining permanent management.
• Step in as interim site manager or assistant manager during vacancies, transitions, or leaves of absence.
• Facilitate resident meetings and maintain clear communication channels to promote satisfaction and trust.
• Operational Excellence: Ensures compliance, efficiency, and consistency across portfolio sites.
• Oversee daily property condition and maintenance needs, conducting inspections of units and common areas.
• Provide temporary supervision, coaching, and mentoring for on-site administrative and maintenance staff.
• Collaboration & Mentorship: Builds strong relationships, shares knowledge, and uplifts teams.
• Ensure day-to-day property operations remain consistent, including rent collection, work order management, move-ins/move-outs, vendor coordination, inspections, and compliance tasks.
• Implement and uphold company policies, procedures, and performance standards across assigned properties.
• Keep the Director of Portfolio Operations informed on property status, resident concerns, and any unusual issues.
• Ensure timely turnover of vacant units and high-quality preparation for new residents.
• Coordinate with accounting and operations staff to maintain accurate, timely financial and administrative records.
• Serve as a visible, approachable point of contact for residents during staffing transitions.
• Address resident concerns with professionalism, empathy, and prompt follow-up.
• Support preventive maintenance schedules and follow up on completion of work orders.
• Support staff onboarding and training for new hires, helping them acclimate to company processes and expectations.

Requirements

• Strong knowledge of compliance, reporting, and regulatory requirements.
• Adaptability & Flexibility: Thrives in varied settings and can seamlessly shift between roles.
• Proven adaptability—able to step into new environments quickly and effectively.
• Flexibility to travel to different sites within the portfolio on short notice .
• 3–5 years of progressive property management experience, preferably in affordable housing, LIHTC, and/or HUD programs.
• Strong problem-solving abilities and attention to detail.
• Excellent interpersonal, leadership, and communication skills.

Benefits

• STABILITY for 45+ years of meeting our client's business needs;

Training + Development

Interview process

Visa Sponsorship

Security clearance