Provides comprehensive mechanical and electrical contracting services across various sectors.
Support generator service sales by handling proposals, contracts, and client coordination
5 days ago ago
$80,000 - $90,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Minneapolis, MN
Field
Company Size
200 Employees
Service Specialisms
Construction services
Engineering
Project Management
Design
Technical Services
Sector Specialisms
Data Centers
Telecom
Utility
Health Care
Hospitality
Education
Financial Services
Role
Description
crm entry
proposal management
pricing coordination
client support
sales coordination
continuous improvement
Coordinate requests for support with internal stakeholders during the contract review process.
Maintain accurate records of customer interactions, services scheduled, and client feedback
Proactively communicates with customers to ensure we are timely and provide the highest level of support.
Detail-Oriented, ensuring accurate proposals, contracts, and financials
Work closely with technical staff to ensure that customer pricing is accurate and fair
Build and maintain strong relationships with clients to ensure high levels of customer satisfaction and repeat business.
Efficiently manage a high volume of sales inquiries, proposals, and contracts in a fast-paced environment.
Entry and creation of customer records and equipment information in our customer relationship management (CRM) and field service software
Working in closely with our Territory Sales Managers in the preparation and submission of Preventative Maintenance and Repair contract proposals and requests for quotes from our customers
Address client inquiries and resolve issues promptly and effectively
Collaborate with Territory Sales to develop and implement strategies to increase service volume and profitability.
Participate in continuous improvement initiatives to enhance service quality and efficiency
Maintains confidentiality, keeps emotions under control, approaches others tactfully, works with honesty, integrity, and ethics.
Requirements
microsoft office
inside sales
field services
customer support
problem solving
time management
Proven ability to manage multiple priorities and meet tight deadlines.
Excellent organizational skills and ability to manage high volumes of work efficiently.
Exhibits objectivity and openness to others' ideas and viewpoints, gives and welcomes feedback.
Office hours as required to serve all internal and external stakeholders appx. M-F, 7am - 4pm
Some knowledge of field services, maintenance contracts, and mechanical/electrical preferred.
Organized individual that effectively manages time and drives progress
Ability to gather information quickly, communicate next steps and status, and inspire confidence.
Solve problems logically and thinks critically.
Experience in inside sales or similar role, preferably within the generator service or industrial services industry.
Ability to adhere to company policies and procedures, meet company goals and objectives.
Customer centric, providing exceptional service and building lasting client relationships
Strong background in customer support, quoting and proposal creation.
Strong background with Microsoft applications including Word, Excel, and Outlook
Problem solver with the ability to identify challenges and work towards effective solutions
Benefits
Limited to no travel
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1962 Founded
Year of Establishment
The company was established in 1962, marking the beginning of its journey in the mechanical and electrical contracting industry.
6 Decades
Years of Experience
The company has over six decades of experience in delivering complex projects across various sectors.
The company specializes in delivering complex projects across sectors including industrial, energy, and commercial.
Known for handling high-stakes projects, HM Cragg excels in large-scale installations and system integration.
Their expertise includes HVAC systems, electrical distribution, and sustainable energy solutions.
The company is recognized for its commitment to project excellence, consistently exceeding client expectations.
With a diverse portfolio, HM Cragg has worked on iconic structures and vital infrastructure projects.
Their multidisciplinary approach allows them to offer tailored solutions from design to project completion.
Culture + Values
We are committed to excellence in everything we do.
Integrity is the foundation of our success.
We prioritize teamwork, collaboration, and mutual respect.
We embrace continuous improvement and innovation.
We focus on building lasting relationships with customers, suppliers, and employees.
Environment + Sustainability
2035 Target
Net Zero Goal
The company aims to achieve net zero carbon emissions by this year.
Committed to reducing waste, energy consumption, and carbon footprint.
Energy-efficient solutions are integrated into products and services.
Collaborates with eco-friendly vendors and suppliers.
Inclusion & Diversity
An inclusive culture is fostered where every employee is valued.
Strives for gender balance and equal opportunities for all employees.
Tracks gender-related statistics to improve representation in leadership roles.