Inside Sales Specialist - Generator Service

Description

• Coordinate requests for support with internal stakeholders during the contract review process.
• Maintain accurate records of customer interactions, services scheduled, and client feedback
• Proactively communicates with customers to ensure we are timely and provide the highest level of support.
• Detail-Oriented, ensuring accurate proposals, contracts, and financials
• Work closely with technical staff to ensure that customer pricing is accurate and fair
• Build and maintain strong relationships with clients to ensure high levels of customer satisfaction and repeat business.
• Efficiently manage a high volume of sales inquiries, proposals, and contracts in a fast-paced environment.
• Entry and creation of customer records and equipment information in our customer relationship management (CRM) and field service software
• Working in closely with our Territory Sales Managers in the preparation and submission of Preventative Maintenance and Repair contract proposals and requests for quotes from our customers
• Address client inquiries and resolve issues promptly and effectively
• Collaborate with Territory Sales to develop and implement strategies to increase service volume and profitability.
• Participate in continuous improvement initiatives to enhance service quality and efficiency
• Maintains confidentiality, keeps emotions under control, approaches others tactfully, works with honesty, integrity, and ethics.

Requirements

• Proven ability to manage multiple priorities and meet tight deadlines.
• Excellent organizational skills and ability to manage high volumes of work efficiently.
• Exhibits objectivity and openness to others' ideas and viewpoints, gives and welcomes feedback.
• Office hours as required to serve all internal and external stakeholders appx. M-F, 7am - 4pm
• Some knowledge of field services, maintenance contracts, and mechanical/electrical preferred.
• Organized individual that effectively manages time and drives progress
• Ability to gather information quickly, communicate next steps and status, and inspire confidence.
• Solve problems logically and thinks critically.
• Experience in inside sales or similar role, preferably within the generator service or industrial services industry.
• Ability to adhere to company policies and procedures, meet company goals and objectives.
• Customer centric, providing exceptional service and building lasting client relationships
• Strong background in customer support, quoting and proposal creation.
• Strong background with Microsoft applications including Word, Excel, and Outlook
• Problem solver with the ability to identify challenges and work towards effective solutions

Benefits

• Limited to no travel

Training + Development

Interview process

Visa Sponsorship

Security clearance