Senior Service Account Manager – Parcel (UK) at Vanderlande in Birmingham, England, United Kingdom | Kablio

Role

Description

customer relationships

upgrade enhancements

service design

contract renewals

bid management

pipeline development

Maintain proactive customer relationships through meetings and site visits
Drive upgrades and enhancements for existing installations
Continuously seek improvement opportunities for internal teams and customers
Lead and motivate cross-functional teams to ensure successful outcomes
Develop and grow the UK Parcel service pipeline across existing and new sites
Lead upgrade and enhancement opportunities and own the full service sales cycle
Represent the customer internally with a strong customer-first mindset
Define life cycle strategies and manage large service contract renewals
Collaborate with the UK Parcel Service Manager on contract negotiations
Manage bid processes and align with customer expectations
Design service concepts for new sites (site-based or remote support)
Identify and share sales leads from customer interactions

Requirements

stakeholder management

problem solving

service sales

engineering

team player

account management

Excellent social, communication, and stakeholder management skills
Strong problem-solving abilities and proactive mindset
Proven Years of experience in service sales/aftersales, ideally in logistics or technical services
Degree in Business Administration, Engineering, Logistics, or a comparable qualification
Strong team player with the ability to build excellent rapport with customers
Previous experience in Service Account Management is a plus
Preferred knowledge of the UK Parcel market and customer operations

Benefits

Bupa Medical Cover
Cycle to work scheme
A challenging work environment with lots of opportunities of career progression.
Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.
Pension with Aviva
28 days annual leave (excluding public holidays)
YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1949

Year of establishment

Established in Veghel, Netherlands.

Acquired 2017

Acquisition by Toyota Industries

Joined a global logistics automation group while maintaining Dutch engineering roots.

600+ Airports

Baggage systems installed worldwide

Operates baggage handling systems across numerous international airports.

4B Bags

Annual baggage processed

Efficiently manages and transports billions of bags each year.

Grew under the name Rapistan Lande in the 1960s, adopting 'Vanderlande' in 1989 and expanding internationally into material-handling automation.
Delivers integrated solutions—innovative systems, smart software, and lifecycle services—to warehouses, airports, and parcel hubs.
Its baggage systems operate in numerous airports, moving a large volume of bags annually.
Parcel systems sort millions of items daily.
FY2024 net revenue reached about €2.2 billion, supported by a healthy order book and steady intake.
Typical projects include large-scale airport baggage halls, e-commerce warehouse sortation, and parcel distribution hubs.
Specializes in airport baggage handling, warehouse automation, and parcel-sorting systems—trusted by top global retailers.
Unusual fact: 9 of the 15 largest food retailers rely on its warehouse systems, processing deliveries for same-day promises worldwide.

Culture + Values

The company is committed to developing its employees and enabling them to reach their full potential.
The organization is driven by innovation and continually strives for better ways of doing things.
The company builds long-term relationships based on mutual respect and trust.
The organization is customer-centric and constantly aims to exceed expectations.
The company believes in delivering excellence through high standards and accountability.
The organization works with passion and integrity in everything it does.

Environment + Sustainability

Net-Zero 2050

Emission Target

Goals to reach net-zero emissions by the year 2050.

Committed to reducing CO2 footprint and improving energy efficiency across operations.
Products and solutions focus on energy efficiency, sustainability, and innovation.
Continuously works on reducing waste and improving recycling in processes.
Invests in sustainable technologies to support the global transition to renewable energy.

Inclusion & Diversity

Fosters an inclusive work environment, encouraging diversity of thought, and building a workplace where everyone can thrive.
Has made significant progress in increasing gender diversity, with women holding leadership positions across various departments.
Monitors diversity metrics and aims to increase gender balance across all levels of the organization.

Articles

Careers

Products

Vanderlande's Innovation

Role

Description

customer relationships

upgrade enhancements

service design

contract renewals

bid management

pipeline development

Maintain proactive customer relationships through meetings and site visits
Drive upgrades and enhancements for existing installations
Continuously seek improvement opportunities for internal teams and customers
Lead and motivate cross-functional teams to ensure successful outcomes
Develop and grow the UK Parcel service pipeline across existing and new sites
Lead upgrade and enhancement opportunities and own the full service sales cycle
Represent the customer internally with a strong customer-first mindset
Define life cycle strategies and manage large service contract renewals
Collaborate with the UK Parcel Service Manager on contract negotiations
Manage bid processes and align with customer expectations
Design service concepts for new sites (site-based or remote support)
Identify and share sales leads from customer interactions

Requirements

stakeholder management

problem solving

service sales

engineering

team player

account management

Excellent social, communication, and stakeholder management skills
Strong problem-solving abilities and proactive mindset
Proven Years of experience in service sales/aftersales, ideally in logistics or technical services
Degree in Business Administration, Engineering, Logistics, or a comparable qualification
Strong team player with the ability to build excellent rapport with customers
Previous experience in Service Account Management is a plus
Preferred knowledge of the UK Parcel market and customer operations

Benefits

Bupa Medical Cover
Cycle to work scheme
A challenging work environment with lots of opportunities of career progression.
Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.
Pension with Aviva
28 days annual leave (excluding public holidays)
YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1949

Year of establishment

Established in Veghel, Netherlands.

Acquired 2017

Acquisition by Toyota Industries

Joined a global logistics automation group while maintaining Dutch engineering roots.

600+ Airports

Baggage systems installed worldwide

Operates baggage handling systems across numerous international airports.

4B Bags

Annual baggage processed

Efficiently manages and transports billions of bags each year.

Grew under the name Rapistan Lande in the 1960s, adopting 'Vanderlande' in 1989 and expanding internationally into material-handling automation.
Delivers integrated solutions—innovative systems, smart software, and lifecycle services—to warehouses, airports, and parcel hubs.
Its baggage systems operate in numerous airports, moving a large volume of bags annually.
Parcel systems sort millions of items daily.
FY2024 net revenue reached about €2.2 billion, supported by a healthy order book and steady intake.
Typical projects include large-scale airport baggage halls, e-commerce warehouse sortation, and parcel distribution hubs.
Specializes in airport baggage handling, warehouse automation, and parcel-sorting systems—trusted by top global retailers.
Unusual fact: 9 of the 15 largest food retailers rely on its warehouse systems, processing deliveries for same-day promises worldwide.

Culture + Values

The company is committed to developing its employees and enabling them to reach their full potential.
The organization is driven by innovation and continually strives for better ways of doing things.
The company builds long-term relationships based on mutual respect and trust.
The organization is customer-centric and constantly aims to exceed expectations.
The company believes in delivering excellence through high standards and accountability.
The organization works with passion and integrity in everything it does.

Environment + Sustainability

Net-Zero 2050

Emission Target

Goals to reach net-zero emissions by the year 2050.

Committed to reducing CO2 footprint and improving energy efficiency across operations.
Products and solutions focus on energy efficiency, sustainability, and innovation.
Continuously works on reducing waste and improving recycling in processes.
Invests in sustainable technologies to support the global transition to renewable energy.

Inclusion & Diversity

Fosters an inclusive work environment, encouraging diversity of thought, and building a workplace where everyone can thrive.
Has made significant progress in increasing gender diversity, with women holding leadership positions across various departments.
Monitors diversity metrics and aims to increase gender balance across all levels of the organization.

Articles

Careers

Products

Vanderlande's Innovation